Join Signify Health's Member Engagement Team as an Outbound Call Center Representative and Make a Lasting Difference in Healthcare
At Signify Health, we're on a mission to revolutionize the healthcare system by transforming the home into the healthcare hub. We're seeking a highly motivated and results-driven Outbound Call Center Representative to join our Member Engagement team in Oklahoma. As a remote representative, you'll play a crucial role in contacting Medicare Advantage and Medicaid health plan members to offer, explain, and schedule free in-home or virtual healthcare evaluations. If you're passionate about delivering exceptional customer service, working in a fast-paced environment, and making a meaningful impact, we encourage you to apply!
About the Role
As an Outbound Call Center Representative, you'll be the frontline representative of Signify Health, interacting with health plan members, and providing them with valuable healthcare services. Your primary responsibilities will include:
- Making an average of 50 outbound calls per hour using an automatic dialer system to offer, explain, and schedule free in-home or virtual health evaluations with a provider.
- Following 20+ approved scripts, ensuring members understand and are comfortable with the terms, and responding to rebuttals persuasively and with professional courtesy.
- Presenting a positive, professional, and high-energy approach to clients, health plan members, and team members.
- Meeting daily goals set by the department, such as 300-400 outbound dials per day, 24 appointments set per day, shift and attendance policy adherence, quality targets, etc.
- Adjusting, rescheduling, and canceling appointments with both members and contracted providers, as requested.
- Monitoring performance results, including appointments, calls, handle time, and productivity using designated reporting systems.
- Reporting member complaints and escalations immediately to Member Engagement Managers.
- Participating in peer side-by-side coaching as needed.
- Following HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities.
Essential Qualifications
To succeed in this role, you'll need:
- A High School Diploma or equivalent (preferred).
- 1+ year of call center experience OR 2+ years of general work experience (required).
- Previous outbound call center or high-volume experience working in a metrics-driven environment, with an auto dialer, and/or using scripts (preferred).
- A desire to work in an efficient, results-oriented outbound call center environment.
- Persuasive communication skills with the ability to rebuttal while treating all health plan members with professional courtesy.
- Good communication skills, friendly and conversational.
- Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times.
- Strong computer skills and the ability to use multiple systems at the same time while making calls.
- Proficiency in the English language.
Preferred Qualifications
While not required, having the following qualifications will give you a competitive edge:
- Previous experience in a healthcare or customer service environment.
- Familiarity with healthcare terminology and concepts.
- Experience working with CRM software and other technology platforms.
What We Offer
At Signify Health, we offer a comprehensive benefits package, including:
- Competitive hourly rate of $15.00, with unlimited monthly commission potential.
- 3 weeks of paid training (Monday-Friday, 8AM-4:30PM).
- Medical, Dental, and Vision plans, with insurance starting on the 1st of each month after the start date.
- Bi-weekly pay with monthly commission bonus potential.
- 401K, employee stock purchase program, and tuition reimbursement.
- Employee discount programs.
- PTO and other benefits.
Work Environment and Company Culture
As a remote Outbound Call Center Representative, you'll work from the comfort of your own home, with the flexibility to create a workspace that suits your needs. To qualify, you must have:
- Verified and reliable internet service with 10MB upload/download ability available in your home.
- A quiet and dedicated workspace.
- The company will provide equipment (keyboard, monitor, computer, headset, etc.).
At Signify Health, we pride ourselves on our collaborative and dynamic work environment. We're committed to fostering a culture of innovation, teamwork, and continuous learning. As a member of our team, you'll have opportunities to grow and develop your skills, while making a meaningful impact in the healthcare industry.
Career Growth Opportunities
We're committed to helping our team members grow and succeed. As an Outbound Call Center Representative, you'll have opportunities to:
- Develop your communication and customer service skills.
- Gain experience working in a fast-paced, metrics-driven environment.
- Advance to leadership roles or explore other opportunities within the company.
Why Join Signify Health?
By joining Signify Health, you'll become part of a pioneering organization that's transforming the healthcare landscape. You'll have the opportunity to:
- Make a lasting difference in the lives of Medicare Advantage and Medicaid health plan members.
- Work with a talented team of professionals who share your passion for delivering exceptional customer service.
- Develop your skills and expertise in a dynamic and supportive environment.
Ready to Apply?
If you're a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Even if you feel you're not a perfect match, we'd still love to hear from you. We're committed to finding the right talent to join our friendly team!
Don't miss this chance to join Signify Health and make a meaningful impact in the healthcare industry. Apply now and take the first step towards a rewarding career!
Apply Now