About Us
At Southwest Airlines, we're more than just a company – we're a community that's passionate about connecting people to what's important in their lives. As a leader in the airline industry, we're committed to delivering friendly, reliable, and low-cost air travel to our customers. Our Technology Direct College Hire Program is a pathway for recent college graduates and individuals who are early in their technology careers to begin their professional growth journey. We welcome emerging Technology professionals to our upcoming January, June, or August 2025 cohorts.
Job Description
We're seeking a results-driven Associate Technology Analyst to join our team! This role in Remote offers a great job and a vibrant community. As an Associate Technology Analyst, you'll have the opportunity to drive the future of Southwest Airlines by supporting product development for teams throughout Crew Operations, Reservations, and Cargo. You'll collaborate with various Employees to deliver enhancements that elevate our customers' flying experience.
Key Responsibilities:
- Conduct needs analysis to create quality solutions, ensuring they're aligned with stated requirements and comply with departmental standards.
- Manage activities to ensure solutions are delivered on-time and within budget.
- Serve as a resource to ensure effective communications.
- Apply knowledge and skills of analysis, business processes, tools, domains, project methodologies, requirements definitions, and testing to solve a range of problems.
- Partner with other Technology Team members to provide advice or solutions within their area of expertise.
- Stay informed about current developments within their expertise.
- Identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Estimate effort and value for solutions.
- Apply business solutions with broad-level knowledge about technology platforms/architectures.
- Verify information and carefully review and check the accuracy of own work using dependency identification processes in technology work.
- Establish or follow prioritization processes to drive work and complete work with a sense of urgency.
- Express ideas, business or technical requirements clearly and concisely in writing using appropriate levels of summary and synthesis.
- Communicate clearly in conversation and interaction with others.
Essential Qualifications:
- Basic knowledge of business analysis, process modeling, and redesign.
- Basic knowledge of technical environments.
- Basic knowledge of software development methodologies.
- Ability to partner, communicate, and negotiate with various Teams and/or external partners.
- Ability to analyze small to medium, or vague Business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations.
- Ability to work effectively in a strong Customer service/team-oriented environment.
- Ability to research, create, and document requirements, processes, and technical specifications.
- Ability to manage and prioritize multiple and widely varied work streams/tasks.
- Ability to take on multiple assignments, whether administrative or project-related, while maintaining a successful level of completion in all responsible work.
- Ability to develop, present, and effectively communicate ideas and strategies to a variety of audiences.
Preferred Qualifications:
- Experience with React, Python, Java, Postgres SQL, Oracle, AWS, NodeJS, Kafka, Kanban.
- Training in basic DevSecOps, Agile, CI/CD, and Company Instructor-Led Training to gain Domain Knowledge.
Skills and Competencies:
We're looking for individuals who possess excellent analytical, problem-solving, and communication skills. As an Associate Technology Analyst, you'll need to be able to work effectively in a team environment, prioritize tasks, and manage multiple projects simultaneously. You'll also need to be able to communicate complex technical information to both technical and non-technical stakeholders.
Career Growth Opportunities and Learning Benefits:
As a member of our Technology Direct College Hire Program, you'll have the opportunity to develop lasting relationships while creating a meaningful career through on-the-job mentorship, professional development, and networking opportunities. You'll also have access to training and development programs to help you grow in your career.
Work Environment and Company Culture:
As a remote employee, you'll have the flexibility to work from anywhere, while still being part of a vibrant community. Our company culture is built on the values of respect, integrity, and customer service. We're committed to providing a work environment that's inclusive, diverse, and supportive of our employees' growth and development.
Compensation, Perks, and Benefits:
We offer a competitive market salary from $63,000 per year to $70,000 per year, depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company. You'll also have access to a range of benefits, including:
- Free flights for you and your eligible dependents.
- A 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck.
- Potential for annual Profit Sharing contribution toward retirement.
- Education assistance.
- And more!
How to Apply:
If you're passionate about technology and customer service, and you're looking for a career that will challenge and reward you, we encourage you to apply for this exciting opportunity. Please submit your application today, and join our team of talented professionals who are dedicated to delivering exceptional customer experiences.
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