About Verizon and the Experience Design Team
At Verizon, we power and empower how people live, work, and play by connecting them to what brings them joy. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. As part of the Experience Design team, you'll have the chance to impact one of the largest consumer presences in America, supporting millions of daily customer interactions across an omnichannel ecosystem and a growing consumer product portfolio.
Job Summary
We're seeking an experienced Associate Director of Experience Design to lead and manage a team of designers in creating best-in-class design solutions that support the account and device management needs of customers. As a key member of our Experience Design team, you'll collaborate with partners across product, technology, and business to deliver experiences that meet both near-term optimization needs, as well as North Star experience visions. If you're passionate about designing user-centered experiences and have a proven track record of leading and managing design teams, we encourage you to apply.
Key Responsibilities
As an Associate Director of Experience Design, you'll be responsible for:
- Leading and managing a team of designers to create best-in-class design solutions that support the account and device management needs of customers.
- Collaborating with partners across product, technology, and business to deliver experiences that meet both near-term optimization needs, as well as North Star experience visions.
- Thoroughly exploring, refining, and documenting design solutions.
- Actively exploring user context, and engaging in target user activities when possible.
- Participating in insight-gathering activities (informal or formal, primary or secondary) and creating design solutions that leverage user insights.
- Actively researching competitive products, industry trends, and topics.
- Staying updated on Verizon's business, strategy, and organizational structure.
- Effectively designing solutions within Verizon's business context and revenue model.
- Maintaining a working knowledge of UI standards for common platforms (iOS, Android, Web).
- Working within Verizon's front-end and back-end technology constraints and capabilities.
- Giving and receiving constructive feedback.
- Actively identifying, escalating, and helping remove impediments keeping your team from being productive.
- Identifying the pros and cons of possible design approaches to assist with decision-making.
- Helping navigate sensitive tradeoffs with higher-level leadership.
- Making partners stronger by teaching design-led processes and best practices.
- Building relationships and facilitating meetings with Business Unit Owners and executive leadership.
- Advocating for the team and recommending approaches that allow designers to do work aligned with development goals and interests.
- Encouraging design community participation through group events/activities.
- Seeking opportunities to contribute thought leadership to the broader design community.
- Leading your team by providing performance feedback, reviews, coaching, and direction.
Essential Qualifications
To be successful in this role, you'll need to have:
- Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
- Experience leading and managing a design team (4+ designers).
- Experience with Agile software delivery environments.
- Experience designing in Figma.
- A portfolio of professional work.
Preferred Qualifications
While not required, it's even better if you have:
- Bachelor's or Master's degree in Design.
- Shipped products with a large user base.
- Experience with large organizational environments (ie Fortune 500).
- Experience successfully coaching and managing the performance of teams.
- In-depth knowledge of human-centered design practices, research methodologies, and design tools.
- Experience facilitating workshops.
- Design systems experience.
- Expert Figma skillset.
- High product quality bar and a strong eye for visual design.
- Strong stakeholder management and relationship-building skills, with the ability to navigate complex stakeholder landscapes.
- Presentation and communication skills suited for executive audiences that leverage design storytelling to drive alignment.
- Excellent analytical skills with the ability to leverage data insights to inform enablement strategies, optimize performance, and drive business impact.
- Collaborative and team-oriented mindset.
- Strong project management and organizational skills, with the capability to manage multiple priorities and deadlines.
- Ability to build a learning environment where designers grow and expand skill-sets, techniques, and tools.
Skills and Competencies Required for Success
To excel in this role, you'll need to possess:
- Strong leadership and management skills.
- Excellent communication and collaboration skills.
- Ability to work in a fast-paced, dynamic environment.
- Strong analytical and problem-solving skills.
- Ability to adapt to changing priorities and deadlines.
- Strong project management and organizational skills.
- Ability to build and maintain relationships with stakeholders.
- Strong presentation and communication skills.
- Ability to leverage design storytelling to drive alignment.
- Excellent analytical skills with the ability to leverage data insights.
- Ability to build a learning environment where designers grow and expand skill-sets.
Career Growth Opportunities and Learning Benefits
At Verizon, we're committed to helping our employees grow and develop their careers. As an Associate Director of Experience Design, you'll have opportunities to:
- Develop your leadership and management skills.
- Expand your knowledge of human-centered design practices, research methodologies, and design tools.
- Build relationships with stakeholders across the organization.
- Contribute to the development of Verizon's design community.
- Participate in training and development programs to enhance your skills and knowledge.
- Take on new challenges and responsibilities as the company grows and evolves.
Work Environment and Company Culture
As a remote employee, you'll have the flexibility to work from home and have a defined work location that includes work from home and a minimum eight assigned office days per month. Our company culture is built on the principles of collaboration, inclusivity, and innovation. We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.
Compensation, Perks, and Benefits
We offer a competitive salary and a comprehensive benefits package, including:
- Health and wellness benefits.
- Short-term incentives.
- 401(k) Savings Plan.
- Stock incentive programs.
- Paid time off.
- Parental leave.
- Adoption assistance.
- Tuition assistance.
- Other incentives.
Conclusion
If you're passionate about designing user-centered experiences and have a proven track record of leading and managing design teams, we encourage you to apply for this exciting opportunity. As an Associate Director of Experience Design, you'll have the chance to make a meaningful impact on Verizon's customers and contribute to the development of our design community. Don't hesitate to apply today and let's build the future together!
Apply Now