Introduction to Blithequark
At blithequark, we are committed to providing our representatives with a stable workplace that offers equal opportunities for learning and self-improvement. Creativity and innovation are encouraged to improve the efficiency of our operations. Most importantly, our representatives are given the same concern, respect, and caring attitude within the organization that they are expected to share externally with each blithequark client.
Job Overview
We are seeking a highly skilled and experienced Customer Service Representative to join our team as a Virtual Assistant and Client Support Specialist. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, responding to their inquiries, and resolving any issues they may have. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Offer friendly support to and maintain positive relationships with all internal and external clients
- Work in a cooperative spirit to ensure the success of our organization
- Be accountable for providing outstanding client support to individuals seeking to travel, use freight or baggage services by handling their needs
- Handle any aspect of ticketing and check-in by operating a computerized retail system, boarding, baggage services, reservations, and resolving related complaints and issues
- Responsibilities include greeting and handling clients in a respectful and friendly manner, handling cash, checks, credit cards, travel vouchers, and coupons as forms of payment for tickets
- Process charges, make change, and balance daily transactions, being responsible for overage or shortage
- Check in baggage and freight, answer phone calls to provide information to guests, page clients, resolve issues or complaints, and assist as needed
- Handle transactions required to board the aircraft in a timely and efficient manner
- Manage upset clients due to oversells, delayed or canceled flights, lost, delayed, or damaged baggage, resolving such issues quickly and within guidelines set by the organization
- Provide current and accurate fare, schedule, reservations, flight arrival/departure information, and answer general questions from clients and other visitors to the airport
- Complete forms and reports as required by the organization
- Organize anomaly and complaint reports as necessary
- Responsibilities may vary due to the size and organization of the station
- Must be able to meet any physical capacity requirements listed on this description
- May perform other work duties as directed by Supervisor's Managers
Essential Qualifications:
- Bachelor's degree or equivalent experience
- Ability to type or use a computer keyboard with adequate speed to meet the needs of the job
- Able to understand documents, follow instructions, learn and understand ticketing procedures, rules, and regulations
- Ability to work with others as part of a team, meet the public, and work under stressful conditions
- Must be able to satisfactorily complete Customer Service Specialist training program with an 80% or greater average and a probationary period
- Awareness of hazardous situations and ability to handle emergencies on a case-by-case basis
- Must work under close time constraints to achieve quick turns of aircraft
- Must present a well-groomed appearance in accordance with the Ground Operations Representative Handbook and Work Agreement
- Must be able to perform all job functions within a limited space
- Must be able to communicate verbally by phone, in person, and on public address systems effectively
- Must have good written and oral skills
- Must be able to convey information and instructions verbally or via radio equipment
Preferred Qualifications:
- Previous experience in customer service or a related field
- Knowledge of the airline industry or a similar field
- Ability to speak multiple languages
- Experience working in a fast-paced environment
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our representatives. We offer a range of training programs and opportunities for advancement, allowing you to develop your skills and career. Our organization is dedicated to providing a supportive and inclusive work environment that encourages creativity, innovation, and collaboration.
Work Environment and Company Culture
Our company culture is built on a foundation of respect, empathy, and teamwork. We believe in fostering a positive and inclusive work environment that values diversity and promotes equal opportunities for all. Our representatives are our greatest asset, and we are committed to providing them with the support and resources they need to succeed.
Compensation, Perks, and Benefits
We offer a competitive salary range of $35-$40 per year, as well as a range of benefits, including:
- Opportunities for future pay increases based on performance and experience
- 401(k) match contributions, dollar for dollar, of your qualified compensation
- Potential for annual Profit Sharing contribution toward retirement
- Free travel on any open seat on all blithequark flights, as well as for your qualified dependents
- Comprehensive benefits package, including medical, dental, and vision coverage
- Opportunities for overtime and shift premiums
Conclusion
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity to join our team as a Customer Service Representative – Virtual Assistant and Client Support Specialist. At blithequark, we are committed to providing our representatives with a stable and supportive work environment that offers equal opportunities for learning and self-improvement. Apply now to take the first step in your career with blithequark!
To apply, please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you!
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