Join XPO's Dynamic Team as a Customer Service Representative - Propel Your Career Forward!
XPO, a top ten global provider of transportation services, is seeking a highly skilled and motivated Customer Service Representative to join our team in a hybrid remote role. This exciting opportunity allows you to balance your work between our remote office and home, providing the flexibility you need to succeed. As a Customer Service Representative on the 2nd shift, you will play a critical role in driving customer satisfaction and ensuring the success of our operations.
About XPO and the Transportation Industry
XPO is a leader in the transportation industry, with a highly integrated network of people, technology, and physical assets. Our company is built on a foundation of innovation, customer focus, and a commitment to excellence. As a Customer Service Representative, you will be at the forefront of our customer-facing operations, working closely with clients to resolve issues, answer questions, and provide exceptional service. If you're looking for a challenging and rewarding role in a dynamic industry, XPO is the perfect place to propel your career forward.
Key Responsibilities
As a Customer Service Representative on the 2nd shift, you will be responsible for a wide range of tasks that require strong communication skills, attention to detail, and the ability to work in a fast-paced environment. Some of your key responsibilities will include:
- Bill shipments according to applicable tariffs and pricing agreements, ensuring accuracy and compliance with regulatory requirements.
- Recognize and resolve documentation errors, working closely with customers and internal teams to resolve issues promptly.
- Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies, and billing and invoicing questions, providing timely and effective solutions.
- Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry, and billing, maintaining a high level of organization and productivity.
- Process over, short, and damaged freight and related documentation for customer resolution, ensuring that issues are resolved efficiently and effectively.
Requirements and Qualifications
To succeed as a Customer Service Representative at XPO, you will need to meet our minimum qualifications and possess a strong skillset in relevant areas. Some of the essential qualifications for this role include:
Minimum Qualifications:
- 2 years of customer service experience, preferably in a transportation or logistics environment.
- Strong computer, typing, and 10-key skills, with the ability to work efficiently in a fast-paced environment.
- Experience with Microsoft Office, including Word, Excel, and Outlook, with the ability to learn new software applications.
- Availability to work a variety of shifts, including days, evenings, nights, and weekends, with a flexible attitude and willingness to adapt to changing business needs.
Preferred Qualifications:
- Transportation experience, with knowledge of industry-specific terminology, regulations, and practices.
- Excellent verbal and written communication skills, with the ability to communicate effectively with customers, colleagues, and management.
Skills and Competencies
To excel as a Customer Service Representative at XPO, you will need to possess a range of skills and competencies, including:
- Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Excellent problem-solving and analytical skills, with the ability to resolve complex issues and provide effective solutions.
- Attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Ability to work in a fast-paced environment, with a flexible attitude and willingness to adapt to changing business needs.
Career Growth Opportunities and Learning Benefits
At XPO, we are committed to helping our employees grow and develop their careers. As a Customer Service Representative, you will have access to a range of training and development opportunities, including:
- Comprehensive onboarding program, with training on our systems, processes, and industry-specific practices.
- Ongoing coaching and feedback, with regular performance evaluations and opportunities for growth and development.
- Opportunities for career advancement, with a clear path for progression to senior roles or specialized positions.
Work Environment and Company Culture
At XPO, we pride ourselves on our dynamic and inclusive company culture. As a Customer Service Representative in a hybrid remote role, you will have the flexibility to work from home or our remote office, with the opportunity to collaborate with colleagues and build strong relationships with customers. Our company culture is built on a foundation of:
- Innovation and continuous improvement, with a commitment to staying ahead of the curve in the transportation industry.
- Customer focus, with a dedication to delivering exceptional service and building long-term relationships.
- Diversity and inclusion, with a culture that values and celebrates different perspectives and backgrounds.
Compensation, Perks, and Benefits
We offer a comprehensive compensation and benefits package that reflects our commitment to attracting and retaining top talent. Some of the benefits you can expect to receive as a Customer Service Representative at XPO include:
- Competitive salary, starting at $21.16 per hour.
- Full health insurance benefits on day one, with medical, dental, and vision coverage.
- Life and disability insurance, providing financial protection and peace of mind.
- Earn up to 13 days PTO your first year, with generous paid time off to recharge and relax.
- 9 paid company holidays, with time off to celebrate and observe important holidays.
- 401(k) option with company match, helping you plan for a secure financial future.
- Education assistance, with opportunities to develop new skills and advance your career.
Join Our Team - Apply Now!
If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply now! As a Customer Service Representative at XPO, you will have the opportunity to propel your career forward, develop new skills, and be part of a dynamic and inclusive company culture. Don't miss out on this exciting opportunity - apply today and take the first step towards a brighter future!
XPO is an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
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