Join Our Team: Revolutionizing the Energy Sector with Exceptional Customer Service
At Workwarp, a part of the global energy business, we're on a mission to deliver light, heat, and mobility to millions worldwide. As we strive towards a low-carbon future and aim to become a net zero company by 2050 or sooner, we're seeking a highly skilled and dedicated Customer Service Representative to join our Finance Team in Pune, India. This is an exciting opportunity to be part of a world-class team that's shaping the future of energy.
About Us
We're a global energy company that's involved in every aspect of the energy system. Our diverse team of hardworking individuals is leading the way in making energy cleaner and better. We're committed to solving complex challenges that matter for the future and are looking for talented professionals like you to join our journey.
Job Purpose
As a Customer Service Representative, you will play a critical role in our Finance Team, focusing on settlement and reconciliation for credit card support. You'll serve as a liaison between our Global Business Services (GBS) and third-party support providers, ensuring accurate payments and resolving issues related to credit card support and reconciliation. This is a highly critical role that requires attention to detail, strong business insight, and the ability to identify improvement opportunities.
Key Accountabilities
- Manage relationships with Credit Card Helpdesk, third-party credit card support providers, field operations, jobbers, and other retail sites, as well as BP Credit Card Operations.
- Ensure timely communication and resolution for daily and partner concern requests.
- Record SAP financial adjustments impacting sites.
- Investigate manual claim inquiries related to settlement and implement processes with vendors for resolution.
- Collaborate with Lead Billing Specialist to resolve reconciliation issues for credit card customer offer initiatives.
Essential Qualifications
To succeed in this role, you'll need:
- A Bachelor's degree or equivalent experience.
- Proficient experience with Microsoft Office Suite Applications.
- At least two years of experience in a business-to-business (B2B) account management environment, working with financial entries, debits/credits, and reconciliations.
- 1-2 years of SAP experience.
- Validated abilities to handle a high volume of service requests daily using Siebel or CRM tracking tools.
- Accurate data entry and detail-oriented.
Preferred Qualifications
While not mandatory, having the following skills and experience will be a plus:
- Experience working in the energy or finance sector.
- Knowledge of credit card processing and reconciliation.
- Excellent analytical and problem-solving skills.
Skills and Competencies
To excel in this role, you'll need to possess:
- Agility and core practices.
- Analytical thinking and business process improvement skills.
- Commercial acumen and customer-centric thinking.
- Effective communication and conflict management skills.
- Creativity, innovation, and digital fluency.
- Resilience and ability to prioritize workload.
- Sustainability awareness and action.
- Understanding of emotions and customer experience.
Career Growth Opportunities and Learning Benefits
At Workwarp, we're committed to helping you grow professionally. As a Customer Service Representative, you'll have opportunities to:
- Develop your skills in finance, customer service, and credit card processing.
- Work with a global team and gain international exposure.
- Take on new challenges and responsibilities as you progress in your career.
- Participate in training and development programs to enhance your skills and knowledge.
Work Environment and Company Culture
We're a company that values diversity and inclusion. Our work environment is hybrid, with a mix of office and remote working. We offer:
- A dynamic and supportive work environment.
- Opportunities for career growth and development.
- A competitive salary and benefits package.
- A culture that encourages innovation, creativity, and teamwork.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package that includes:
- A comprehensive compensation package.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
- Access to training and development programs.
- Relocation assistance within the country (if eligible).
Conclusion
If you're a motivated and customer-focused individual looking to join a global energy company that's shaping the future, we want to hear from you. Don't worry if you don't meet every single requirement - we value a great attitude and a willingness to learn above all. Apply now to join our team as a Customer Service Representative and be part of our journey towards a low-carbon future.
We're an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status, or disability status.
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