Join a Mission-Driven Team Making a Difference in Lives
Donor Network West is a leading organization dedicated to saving and healing lives through organ and tissue donation for transplantation and research. We're committed to fostering a culture of collaboration, service, and inclusivity, and we're seeking a highly skilled and compassionate Senior Donation Coordinator to join our team on a night shift schedule (5pm - 5am).
About Our Organization
At Donor Network West, our mission is built on a foundation of core values: passion, excellence, equity and inclusion, and relationships. We're passionate about our work and strive for excellence in everything we do. We believe in creating an environment where diverse perspectives are valued, and everyone has the opportunity to thrive. As a Senior Donation Coordinator, you'll be an integral part of our team, working together to make a meaningful impact on the lives of others.
Job Summary
The Senior Donation Coordinator plays a critical role in coordinating the gift of health and life given through the donation of musculoskeletal, skin, cardiovascular, and ocular tissue. As a subject matter expert in Donation Discussion, you'll partner with our Learning and Development team, Donation Coordinator Field Trainers, and Donor Operations management to develop and deliver training plans and materials that ensure our team members are equipped to speak with families about tissue donation opportunities and benefits.
Key Responsibilities
- Training and Development:
- Participate as a subject matter expert in Donation Discussion, partnering with Learning and Development, Donation Coordinator Field Trainers, and Donor Operations management to evaluate, develop, and update training plans and materials.
- Collaborate with Donation Coordinator Field Trainers to identify trends and keep management informed of variances in application of department policies and procedures.
- Assist with on-going and on-the-job training of team members in Donation Discussion, documenting training progress in our learning management system.
- Family Care Specialist - Donation Discussion:
- Provide in-depth medical screening of potential tissue donors, effectively communicating with referral source personnel to determine suitability for tissue recovery based on regulatory guidelines.
- Conduct donation discussions with legally authorized individuals, documenting authorization per DNWest policy.
- Deal with death and grieving families in a caring and professional manner.
- Referrals and Donor Screening:
- Accept inbound referral calls and emails, assessing suitability for organ and tissue donation.
- Capture all information accurately and completely into our donor management software.
- Case Coordination:
- Review clinical data and case notes to preempt processors' needs and identify gaps in information.
- Coordinate all aspects required for donation to occur, including recovery process coordination with external partners.
- General Team Expectations:
- Complete all Learning Management System (LMS) assignments on time.
- Attend required trainings and mandatory meetings.
- Be available to complete chart corrections within a timely manner.
Qualifications and Requirements
To be successful in this role, you'll need:
- A minimum of 5 years of experience approaching grieving families and securing tissue authorizations at DNWest or an AATB-accredited OPO/Tissue Bank.
- A total number of authorized cases year over year averaging a minimum of 375.
- Excellent communication and interpersonal skills, with the ability to communicate with clarity and kindness.
- Awareness of or willingness to learn standard practices in presentation, facilitation, and adult learning theory.
- Ability to effectively maneuver through multiple computer programs operating simultaneously.
- Strong attention to detail, with the ability to thrive in a fast-paced dynamic environment.
Education and Experience
- High School diploma or equivalent required.
- Bachelor's degree in biological sciences or an equivalent degree/diploma/certification in an allied health field preferred.
- Minimum of 5 years direct work experience required.
- Certified Transplant Preservationist (CTP), Certified Procurement Transplant Coordinator (CPTC), or Certified Tissue Banking Specialist (CTBS) preferred.
What We Offer
As a Senior Donation Coordinator with Donor Network West, you'll be part of a mission-driven team making a difference in the lives of others. You'll have the opportunity to:
- Develop your skills and expertise in a supportive and collaborative environment.
- Grow your career with our organization, with opportunities for professional development and advancement.
- Enjoy a competitive salary and benefits package.
- Work remotely, with the flexibility to manage your work schedule.
Why Join Donor Network West?
At Donor Network West, we're committed to creating a culture of inclusivity, respect, and empathy. We believe in fostering an environment where everyone can thrive and make a meaningful contribution. As a Senior Donation Coordinator, you'll be part of a team that's passionate about making a difference in the lives of others. If you're looking for a rewarding career opportunity that aligns with your values and goals, we encourage you to apply.
Apply Now
Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
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