Join the Send Me a Pro Team: Deliver Exceptional Customer Experiences and Drive Sales Growth
Are you a motivated and customer-focused individual looking for a dynamic and fast-paced work environment? Do you have a passion for delivering exceptional customer experiences and driving sales growth? Look no further than Send Me a Pro, a rapidly growing franchise that simplifies home maintenance for homeowners by connecting them with vetted local professionals. We're seeking multiple Sales and Customer Support Representatives to join our in-house sales team and support our handyman business within the Send Me a Pro franchise system.
About Us
Send Me a Pro is a concierge service that makes home maintenance easy and stress-free for homeowners. Our platform connects customers with trusted local professionals for a wide range of services, including handyman work, house cleaning, lawn care, and more. As a franchise support system, we provide an in-house sales team to assist our franchisees with local sales and operations. Our goal is to provide exceptional customer experiences and drive sales growth, and we're looking for talented individuals to join our team.
Job Summary
As a Sales and Customer Support Representative, you will play a critical role in ensuring that every customer inquiry is handled promptly and professionally. You will be responsible for managing incoming calls from leads, following up on inquiries, scheduling appointments, and collecting payments after services are completed. This role is available in both full-time and part-time capacities, and we're hiring team members to cover different time zones to ensure consistent customer support across all locations.
Key Responsibilities
- Respond to Incoming Calls: Answer all incoming calls promptly to ensure leads are captured and inquiries are handled professionally.
- Follow Up with Leads: Follow up with leads quickly to convert inquiries into appointments or free quotes.
- Schedule Appointments: Schedule handyman service appointments and provide accurate details to customers and technicians.
- Collect Payments: Collect payments from customers after services are successfully completed.
- Track Leads and Performance: Track leads, appointments, and payments in the CRM system (Go High Level) and provide regular updates to the franchise owner on lead conversion metrics and performance.
- Communicate with Technicians: Maintain strong communication with the handyman team to ensure timely and successful job completion.
Qualifications
To succeed in this role, you should possess the following qualifications:
- Strong Customer Service Skills: Excellent customer service and communication skills are essential for this role.
- Sales Experience: Experience in sales, lead follow-up, or appointment scheduling is a plus.
- Organizational Skills: Highly organized with attention to detail and ability to multitask and prioritize effectively.
- CRM Experience: Comfortable using CRM systems, with experience with Go High Level being a bonus.
- Self-Motivation: Self-motivated and results-driven with a focus on customer satisfaction.
- Time Zone Availability: Availability to work in a specific time zone (indicate your preferred time zone in your application).
Benefits and Perks
At Send Me a Pro, we offer a range of benefits and perks to support our team members, including:
- Remote Work: Work remotely from anywhere and enjoy a flexible schedule to accommodate different time zones.
- Training and Support: Training and ongoing support to ensure success in the role.
- Competitive Compensation: Competitive salary ranging from $16.00 to $22.00 per hour, depending on experience.
- Flexible Scheduling: Flexible scheduling to accommodate different time zones and work styles.
Career Growth Opportunities
At Send Me a Pro, we're committed to supporting the growth and development of our team members. As a Sales and Customer Support Representative, you'll have opportunities to:
- Develop New Skills: Develop new skills and expertise in sales, customer service, and CRM systems.
- Advance in Your Career: Advance in your career and take on new challenges and responsibilities.
- Contribute to Business Growth: Contribute to the growth and success of our business and make a meaningful impact on our customers and community.
Work Environment and Company Culture
At Send Me a Pro, we're proud of our company culture and work environment. We value:
- Exceptional Customer Service: Exceptional customer service and a commitment to delivering outstanding experiences.
- Teamwork and Collaboration: Teamwork and collaboration across our organization.
- Innovation and Creativity: Innovation and creativity in everything we do.
- Fun and Engagement: Fun and engagement in the workplace, with regular team-building activities and social events.
How to Apply
If you're excited about this opportunity and think you'd be a great fit for our team, please submit your application, including your resume and a brief cover letter, to [email protected]. Be sure to indicate whether you're applying for a full-time or part-time position and specify your preferred time zone.
Don't miss out on this exciting role. Apply now and join our team at Send Me a Pro!
Apply Now