Join a Growing Healthcare Company as a Patient Coordinator and Make a Difference
Are you looking for a remote career opportunity with a reputable healthcare company? Do you have excellent customer service skills and a passion for delivering compassionate care to patients? AccessNurse, a TeamHealth company, is currently hiring Patient Coordinators to join our team in a non-clinical, medical support role. As a Patient Coordinator, you will be the first point of contact with patients seeking medical assistance and support from their doctors. You will play a critical role in building trust with patients, providing empathy, and accurately documenting their needs.
About Us
AccessNurse is a leading healthcare company that provides innovative solutions to healthcare providers. We are committed to delivering exceptional patient care and support through our team of dedicated professionals. As a Patient Coordinator with AccessNurse, you will be part of a dynamic team that is passionate about making a difference in the lives of patients.
Key Responsibilities
- Serve as the first point of contact with patients seeking medical assistance and support from their doctors
- Build trust with patients and provide compassion and empathy using customized scripting
- Accurately document patient needs prior to the patient speaking with a nurse
- Handle inbound calls from patients and respond to their inquiries in a professional and courteous manner
- Utilize excellent listening and comprehension skills to determine key information from patients
- Multi-task while speaking with patients and accurately process and document information
- Escalate situations as necessary and defuse conversations to resolve patient concerns
- Maintain patient confidentiality and adhere to HIPAA guidelines
Essential Qualifications
- High School Diploma or GED required; Associate's Degree preferred
- 1+ years of customer service experience required
- Excellent organizational and computer skills; ability to multi-task while speaking with patients
- Excellent listening and comprehension skills; ability to determine key information from patients
- Professional, courteous telephone voice; ability to defuse conversations and escalate situations as necessary
- Dependable, reliable, and trustworthy; ability to handle confidential information
- Ability to type a minimum of 25 wpm
- Ability to pass a pre-employment test and have a successful background check and reference check
Preferred Qualifications
- 1-2 years of healthcare experience desired
- Inbound call center experience preferred
- Call Center, Medical Office/Clinic, front desk, or first point of contact in a customer service environment preferred
- Bilingual Patient Coordinators must be able to converse in Spanish and document in English simultaneously
- HIPAA experience is a plus
What We Offer
At AccessNurse, we offer a competitive compensation package and benefits to our employees. Here are some of the perks you can expect:
- Competitive pay: $17.00 per hour base pay, with additional incentives and shift differentials
- Benefits eligibility for full-time staff, including medical, dental, vision, and life insurance
- 401(k) plan program with discretionary matching funds available
- Career growth opportunities and professional development
- Perks at Work: discounts on car rentals, electronics, apparel, and more
- Employee LiveWell program for health and well-being / Employee Assistance Program
- $500 Employee Referral Bonus with no cap
Remote Work Requirements
To work as a Patient Coordinator with AccessNurse, you will need to meet certain remote work requirements. These include:
- A reliable high-speed internet connection with a minimum bandwidth speed of 23 megabits download and 10 megabits upload
- A reliable telephone line, at the employee's expense, with a land-line phone or a voice-over line provided by the same company as your internet
- A dedicated workstation with enough space to accommodate company-provided equipment, including two 27" computer monitors, a computer, keyboard, mouse, and dial pad/phone
- A HIPAA-compliant workspace that protects PHI and prevents disruptions during work hours
Training and Support
We provide comprehensive training and support to our Patient Coordinators to ensure their success in the role. Here are some details about our training program:
- Paid remote training class that begins January 13th, 2025, over Zoom
- 100% attendance is required for the entire training period
- Week 1: January 13-17, M-F 9a-5p Eastern
- Week 2: January 20-24, M-F 11a-7p Eastern
Why Join AccessNurse?
At AccessNurse, we are committed to making a difference in the lives of patients and healthcare providers. Here are just a few reasons why you should join our team:
- Join a growing company that is passionate about delivering exceptional patient care
- Work from home with company-provided equipment and a flexible schedule
- Competitive pay and benefits, with opportunities for career growth and professional development
- A supportive and enjoyable work environment with a team of dedicated professionals
Don't Hesitate, Apply!
We value a great attitude and a willingness to learn above all. If you're passionate about delivering exceptional patient care and support, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement - we're looking for talented individuals who are eager to learn and grow with our team.
Submit your application today and take the first step towards a rewarding career as a Patient Coordinator with AccessNurse!
Apply Now