Remote Match Support Specialist - Site Based for Big Brothers Big Sisters of Long Island: Nurturing Mentoring Relationships and Empowering Youth Development

Join a Mission-Driven Organization: Big Brothers Big Sisters of Long Island

Big Brothers Big Sisters of Long Island is a renowned non-profit organization dedicated to creating and supporting one-to-one mentoring relationships that ignite the power and promise of children facing adversity. With a rich history and a strong commitment to youth development, we are seeking a compassionate and skilled Remote Match Support Specialist - Site Based to join our team. As a Match Support Specialist, you will play a vital role in assessing and supporting volunteers and children in 1:1 mentoring relationships, fostering positive relationships, and ensuring child safety.

Job Purpose and Key Responsibilities

The Match Support Specialist is a critical position that involves collaboration with parents/guardians and community partners to enhance positive relationship-building. The successful candidate will be responsible for determining eligibility, creating appropriate matches, and providing ongoing support to ensure child safety, youth development, and volunteer satisfaction.

Key Duties and Responsibilities:

• Facilitate in-person match meetings to establish successful relationships, providing high-level customer service and accommodating schedules.
• Assess match relationships, focusing on child safety, relationship growth, youth development, and volunteer satisfaction. Address potential issues early and provide regular support per BBBS standards.
• Develop and sustain appropriate relationships with children and volunteers that promote youth development and volunteer fulfillment.
• Offer personalized coaching and support for match participants, ensuring a positive and rewarding experience for all.
• Utilize active listening and questioning techniques to guide communication, and maintain accurate documentation of match details.
• Apply child safety and risk management policies consistently in all aspects of job performance.
• Execute relationship support techniques, including guiding, supporting, advising, and negotiating as needed.
• Identify and address potential barriers within matches early, offering coaching and interventions for successful resolutions.
• Create strategies to strengthen match relationships that need additional support.
• Ensure timely completion of all scheduled match surveys, meeting the minimum goal of 90%.
• Use COS, YOS, and SOR surveys to assess match impact on youth development.
• Conduct exit interviews, assessing reasons for match closure and re-match potential.
• Achieve 90% completion and timeliness for match support contacts.
• Identify potential partnership opportunities and share them with the Director of Program or Program Manager.
• Contribute to the agency's culture of philanthropy by fostering potential donor and corporate partnerships.
• Act as a strong internal collaborator, maintaining awareness of agency opportunities for Littles, Bigs, and other stakeholders.
• Assist with additional projects such as mentor training, newsletters, and events, as assigned by the supervisor.
• Positively represent the agency in the community and assist with events.
• Attend and complete required meetings and trainings.
• Additional duties as assigned.

Requirements: Skills and Qualifications

To be successful in this role, you will need to possess the following skills and qualifications:

Essential Qualifications:

• Bachelor's degree in social work or a related field.
• At least one year of relevant work experience preferred.
• Strong understanding of casework practices, record-keeping, and relationship-building with volunteers, clients, and families.
• Excellent organizational, written, and communication skills.
• Non-judgmental attitude and broad knowledge of community and social issues.
• Intermediate knowledge of Microsoft Office (Outlook, Word).
• Valid NYS Driver's License.
• Ability to travel throughout Nassau and Suffolk Counties.
• Flexibility to work morning, afternoon, nights, and two Saturdays a month, as assigned.

Preferred Qualifications:

• Bilingual Spanish (may be required based on hiring needs).

What We Offer: Career Growth, Learning Benefits, and a Supportive Work Environment

At Big Brothers Big Sisters of Long Island, we are committed to providing our employees with opportunities for career growth and professional development. As a Match Support Specialist, you will have the chance to develop your skills in casework practices, relationship-building, and community engagement. Our organization is dedicated to fostering a culture of philanthropy and social responsibility, and we encourage our employees to get involved in various initiatives and projects.

Our work environment is collaborative, supportive, and mission-driven. We value diversity, equity, and inclusion, and strive to create a workplace that is welcoming and inclusive for all employees. As a Remote Match Support Specialist - Site Based, you will have the flexibility to work remotely while still being connected to our team and community.

Compensation and Benefits

We offer a competitive salary and a comprehensive benefits package to our employees. While specific details may vary, we are committed to providing a fair and rewarding compensation package that reflects our organization's values and mission.

Join Our Team: Make a Meaningful Impact in the Lives of Children and Families

If you are a compassionate and skilled professional looking for a role that makes a real difference in the lives of children and families, we encourage you to apply for this exciting opportunity. As a Remote Match Support Specialist - Site Based, you will play a critical role in nurturing mentoring relationships and empowering youth development. Apply now and take the first step towards a rewarding new career with Big Brothers Big Sisters of Long Island.

Big Brothers Big Sisters of Long Island is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we prohibit discrimination on the basis of race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws.

Consistent with the Americans with Disabilities Act (ADA), we will provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.

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