About Workwarp – Pioneering Digital Solutions for Modern Businesses
Founded in the heart of Scotland’s vibrant tech corridor, Workwarp is a rapidly growing provider of digital workflow and contract management solutions for enterprises across Europe. Our mission is to simplify complex business processes through intelligent automation, seamless CRM integration, and a customer‑first mindset. With a portfolio of award‑winning SaaS products, an ever‑expanding client base, and a culture that celebrates curiosity, creativity, and continuous learning, Workwarp is the ideal launchpad for ambitious professionals who want to make a tangible impact from day one.
Why This Role Is a Perfect Launchpad for Your Career
We are seeking a motivated, recent graduate or college leaver who is eager to dive into the fast‑paced world of contract administration, customer service, and office operations. As an Entry‑Level Administrative Assistant on a structured apprenticeship, you will be rewarded with a nationally recognised qualification, hands‑on mentorship, and a clear progression pathway toward senior administrative or operations roles. This position offers the flexibility of remote work while still providing occasional on‑site collaboration opportunities, ensuring you stay connected to a supportive team environment.
Key Responsibilities – What You’ll Do Every Day
- CRM Management: Daily navigation of our proprietary CRM platform to log, update, and track contract data, client interactions, and service tickets.
- Contract Generation & Processing: Draft, review, and finalise contracts using templated tools, ensuring accuracy, compliance, and timely delivery.
- Quality Control & Live Checks: Perform systematic audits of contract records, flag discrepancies, and verify that live data aligns with operational standards.
- Ticketing & Issue Resolution: Record, triage, and resolve internal and external tickets, escalating complex matters to senior staff when needed.
- Tenancy Changes & Administrative Updates: Manage change‑of‑tenancy requests, update system records, and communicate changes to relevant stakeholders.
- Customer Interaction: Answer incoming calls, transfer queries to appropriate departments, and ensure a professional, friendly first impression.
- Office Support (Remote & On‑Site): Prepare outbound mail, maintain digital filing systems, manage inventory of office supplies, and support virtual welcome screens for team meetings.
- Reporting & Presentation Design: Compile data-driven reports and craft visually engaging presentations using Microsoft PowerPoint, Excel, and design software.
- Process Improvement Projects: Contribute ideas to streamline workflows, adopt new technologies, and enhance overall efficiency.
- Special Initiatives: Participate in ad‑hoc projects such as data migration, policy updates, or cross‑departmental collaborations as required.
Operational KPIs – How Success Is Measured
- Average onboarding time for new contracts
- Data collection and entry speed
- Lock‑in ratio – percentage of contracts successfully moved from draft to active status
- Live ratio – proportion of contracts that remain error‑free during active periods
- Objection and rejection rates – monitoring client feedback and resolution effectiveness
- Customer and partner satisfaction scores collected through post‑interaction surveys
Essential Qualifications – What You Need Today
- Recent graduate (BA, BSc, HND, or equivalent) in Business Administration, Management, or a related field, OR demonstrated experience in a busy office environment.
- Strong command of Microsoft Office 365 suite (Word, Excel, Outlook, PowerPoint).
- Excellent written and verbal communication skills, with a professional telephone etiquette.
- High level of organisation, attention to detail, and the ability to manage multiple priorities under tight deadlines.
- Basic proficiency with CRM systems (experience with Salesforce, HubSpot, or similar is a plus).
- Willingness to learn and adapt quickly, with a proactive, “can‑do” attitude.
Preferred Qualifications – What Will Set You Apart
- Previous exposure to contract administration, legal documentation, or procurement processes.
- Familiarity with ticketing platforms such as JIRA, Zendesk, or Freshdesk.
- Experience with graphic design or presentation tools (e.g., Canva, Adobe Illustrator) to enhance report aesthetics.
- Certification or coursework in project management fundamentals (e.g., PRINCE2 Foundation).
- Fluency in a second language, particularly French, German, or Spanish, for our expanding European client base.
Core Skills & Competencies – The Blueprint for Success
- Analytical Thinking: Ability to dissect data, identify trends, and propose actionable improvements.
- Customer‑Centric Mindset: Prioritising the client experience in every interaction and ensuring timely, courteous service.
- Tech Savvy: Comfort with learning new software quickly, especially SaaS platforms and cloud‑based collaboration tools.
- Time Management: Efficiently prioritise tasks, meet deadlines, and maintain a steady workflow without supervision.
- Team Collaboration: Strong interpersonal skills that foster trust and open communication with remote and on‑site teammates.
- Problem‑Solving: Resourceful approach to resolving objections, rejections, and unexpected challenges.
Learning & Development – Your Apprenticeship Journey
Upon joining Workwarp, you will be enrolled in a nationally recognized apprenticeship program that delivers a formal qualification in Business Administration and Contract Management. The curriculum blends classroom‑style learning (delivered virtually) with real‑world projects, ensuring you gain both theoretical knowledge and practical expertise. You will receive:
- Monthly mentorship sessions with senior administrators and operations leaders.
- Access to a curated library of e‑learning modules covering advanced Excel analytics, data visualisation, and process automation.
- Opportunities to earn additional certifications (e.g., Microsoft Certified: Fundamentals, ITIL Foundations) at company‑supported cost.
- Regular feedback loops and performance reviews that map out clear pathways to senior administrative, analyst, or project coordination roles.
Career Progression – Growing With Workwarp
Workwarp believes in promoting from within. As you master the core responsibilities of this role, you could advance to:
- Senior Contract Administrator – overseeing a portfolio of high‑value agreements and mentoring junior staff.
- Operations Analyst – analysing process metrics, recommending automation solutions, and driving efficiency initiatives.
- Project Coordinator – supporting cross‑functional product launches, system integrations, and client onboarding programmes.
- Team Lead – managing a small group of administrative professionals, setting KPIs, and ensuring service excellence.
Each step is accompanied by a competitive salary increase, expanded benefits, and greater autonomy.
Work Environment & Culture – What It’s Like at Workwarp
Even though this role is primarily remote, Workwarp cultivates a collaborative, inclusive, and high‑energy culture. Key attributes of our work environment include:
- Flexibility: Choose a home‑office setup that works for you, with occasional optional meet‑ups in our modern Glasgow hub.
- Community: Monthly virtual coffee chats, team‑wide “Lunch & Learn” sessions, and annual in‑person retreats to celebrate achievements.
- Well‑Being: Dedicated “Me Time” hours each month for personal development, volunteering, or simply recharging.
- Diversity & Inclusion: A firm commitment to building a workforce that reflects varied backgrounds, perspectives, and experiences.
- Innovation: Employees are encouraged to experiment with new tools, propose process improvements, and share success stories.
Compensation, Benefits & Perks – Investing in Your Well‑Being
- Salary: £17,500 – £20,880 per annum, commensurate with experience and apprenticeship progress.
- Private Medical & Dental Insurance: Comprehensive coverage for you and eligible dependents.
- On‑Site Parking (for occasional office visits): Secure, convenient parking at our Glasgow centre.
- Monthly Team Lunches: Virtual or on‑site meals to foster camaraderie.
- Generous Holiday Allowance: Including your birthday as a paid day off.
- Professional Development Budget: Annual allocation for courses, conferences, or certifications of your choice.
- Technology Stipend: Home‑office equipment allowance to set up an ergonomic workspace.
- Employee Assistance Programme (EAP): Confidential support for mental health, financial advice, and personal challenges.
How to Apply – Take the First Step Toward Your Future
If you are excited about contributing to a forward‑thinking company, building expertise in contract administration, and growing within a supportive apprenticeship framework, we want to hear from you. Please click the link below to submit your application, including a resume and a brief cover letter that showcases why you are the perfect fit for this role.
Submit Your Application
Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
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