Join our team as a Patient Support Navigator and make a meaningful difference in the lives of patients and caregivers. We are seeking a compassionate and experienced professional to fill a full-time role in our remote location. As a Patient Support Navigator, you will play a vital part in driving patient advocacy and support, utilizing your diverse skillset to deliver exceptional results. Our organization offers a competitive salary, reflecting our commitment to attracting top talent, and a range of benefits that support your well-being and career growth.
This exciting opportunity presents a chance to advance your career within a highly respected organization, working collaboratively with a talented team to provide patient-centered support. If you are passionate about helping others and possess the required qualifications, we encourage you to apply for this rewarding role.
Key Responsibilities:
- Serve as a dedicated patient advocate and educator, acting as the main point of contact for patients and their caregivers.
- Manage and respond to incoming calls, delivering scripted information and directing inquiries to the appropriate departments.
- Conduct initial assessments to identify patient needs and align them with available resources and support services.
- Make introductory calls to newly registered patients, equipping them with essential support materials and resources.
- Ensure compliance with established business rules, policies, and standard operating procedures.
- Evaluate patient challenges related to Social Determinants of Health (SDOH) and connect them to relevant program offerings.
- Assist in coordinating and scheduling resources for patients based on their proximity to available support services.
- Manage incoming data pertaining to patient support programs, including enrollment forms and insurance inquiries.
- Conduct benefit investigations and facilitate prior authorizations with insurance payers.
- Collaborate effectively with team members to ensure timely and high-quality patient service.
- Engage in various ongoing departmental projects while supporting additional tasks as assigned.
Required Skills:
- Current Missouri pharmacy technician registration in good standing, or eligibility for registration.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- Excellent oral, written, and interpersonal communication abilities.
- Strong ability to multitask, work independently, and contribute as a team player.
- Capacity to excel in a fast-paced, metrics-driven environment while maintaining patient-centered focus.
- Consistent demonstration of empathy and compassion in all interactions.
Qualifications:
- A Bachelor's Degree is preferred, alongside 5 years of experience in healthcare practice management or a patient services environment.
- Previous experience in patient support and access, especially within a call center setting, is highly desirable.
- Familiarity with medical coding, coverage policies, and reimbursement processes is strongly preferred.
Career Growth Opportunities:
This role offers significant potential for professional development as you enhance your skills in patient support and advocacy, contributing to ongoing departmental initiatives that foster continuous learning.
Compensation And Benefits:
- This full-time position offers a competitive rate of $24 per hour.
- Comprehensive benefits are available to full-time employees within the first 0-30 days of employment.
- A 401(k) plan with company matching is available after one year of service.
- Work hours are scheduled from Monday to Friday, 7:00 am - 7:00 pm with flexible start times and no weekend shifts, with potential for a hybrid role based on performance.
Join us in making a difference in the lives of patients and caregivers. If you are driven by a passion for helping others and possess the required qualifications, we encourage you to apply for this rewarding opportunity.
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