Job Overview:
We are seeking a highly skilled and compassionate Patient Appointment Scheduler to join our team at Carilion Clinic, a renowned healthcare organization dedicated to providing exceptional patient care and making a positive impact in our community. As a Patient Appointment Scheduler, you will play a vital role in coordinating appointments for patients across multiple specialty practices in western Virginia, ensuring seamless and efficient scheduling processes.
Key Responsibilities:
- Schedule patients for appointments with multiple specialty practices across a wide geographic range
- Receive inbound calls and place outbound calls in a high-volume environment, utilizing critical thinking skills and excellent customer service skills
- Work collaboratively with diverse groups, including patients, families, and healthcare professionals, to provide exceptional patient experiences
- Demonstrate proficiency in medical terminology, Microsoft software applications, and typing skills (minimum 35 words per minute)
What We Offer:
- Competitive salary and benefits package
- Opportunity to work remotely, with flexibility and work-life balance
- Professional stability and advancement opportunities in a regional leader
- Strong technological resources and ongoing training and development
- A dynamic and supportive team environment that values innovation, collaboration, and ideas
Requirements:
- High school diploma or equivalent required; Associate's Degree or continued administrative education preferred
- Three years of experience in customer service or call center positions, preferably in healthcare
- Excellent customer service skills, with ability to work with diverse groups under stressful conditions
- Effective multitasking, critical thinking, and problem-solving skills
- Bilingual skills a plus
About Carilion Clinic:
Carilion Clinic is a not-for-profit, mission-driven health system built on progress and partnerships. We are a courageous team that is always learning, never discouraged, and forever curious. Our organization is committed to providing exceptional patient care, medical education, and research, and neighborhood outreach. Join our team and make a difference in the lives of our patients and community.
How to Apply:
If you are a motivated and compassionate individual ready to contribute to a thriving team, we encourage you to apply now. Please submit your application, and we will be excited to review your qualifications.
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