Join the Flight Centre Travel Group and Unlock Your Potential as a Dedicated After-Hours Corporate Travel Consultant
Flight Centre Travel Group (FCTG) is a renowned international travel company that offers a dynamic work environment and exceptional growth opportunities. We are currently seeking an experienced and skilled FCM Dedicated After-Hours Corporate Travel Consultant to join our team remotely in the USA. As a dedicated corporate travel agent, you will be responsible for arranging domestic and complex international travel for busy executives, providing exceptional customer service, and ensuring seamless travel experiences.
About FCM and Flight Centre Travel Group
FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world's top five travel management companies, FCM has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore, and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.
About the Opportunity
This role will have you working as a dedicated corporate travel agent, handling air, car, rail, and ground transportation bookings, as well as ticketing, changes, and exchange and queue management for a single enterprise-level client. You will be providing solutions to travel-related problems clients may have experienced during after-hours or emergency situations regarding arrangements. We are looking for experienced agents that are available and flexible to work during the following times:
- Weekdays: 5:00 PM - 12:00 PM EST / 4:00 PM - 11:00 PM EST
- Weekends: 8:00 AM - 9:00 PM EST
This position requires flexible hours and shift availability as determined by business need and client call volume.
Key Responsibilities
- Comprehend and comply with travel policies for multiple busy corporate accounts
- Provide exceptional customer service and ensure business travelers' needs are met and/or exceeded
- Keep clients aware of all necessary travel documents and health requirements for countries to be visited
- Build rapport and develop a relationship with business travelers to ensure their business travel needs are in the hands of a trusted team of Corporate Travel professionals
- Manage air, car, rail, and ground transportation bookings
- Arrange both domestic and international itineraries
- Complete all reservations in an accurate and timely manner
- Provide consultative service to travelers throughout the booking process
- Handle ticketing, adjustments, exchanges, and queue management
Experience and Qualifications
- 2 years + recent experience in Corporate Travel required
- 2 years + recent knowledge and experience using Sabre required
- Skilled with complex international fares strongly recommended
- Experience with complex ticketing and exchanges preferred
- Professional and service-oriented mentality
- Impeccable business acumen
- High attention to detail
- Geography and international destination knowledge are necessary
- Must have the ability to effectively multi-task while maintaining professional rapport with corporate clients
- Candidates should possess decisive and successful problem-solving skills
- Strong written communication, interpersonal, and organizational skills
- Skilled in usage of a personal computer and various software packages
- Online booking tool knowledge preferred
- Strong technical skills
- Ability to work independently
Career Growth Opportunities and Learning Benefits
At FCTG, we are committed to supporting the professional and personal development of our employees. We offer:
- Genuine opportunities for people to grow and evolve
- Comprehensive training programs, including a two-week paid training program to boost your knowledge and skills
- Regular feedback and coaching to help you achieve your goals
- A dynamic and supportive work environment that encourages learning and development
Work Environment and Company Culture Highlights
At FCTG, we value our people and strive to create a work environment that is inclusive, supportive, and fun. Our company culture highlights include:
- A hybrid work structure that combines both remote and in-person work
- Regular team-building activities and social events
- A commitment to diversity, equity, and inclusion
- A passionate and dedicated team that is always willing to help and support each other
Compensation, Perks, and Benefits
We offer a comprehensive compensation package that includes:
- Competitive hourly pay rate of $28.85 - $34.62 plus commission/incentive earnings based on achievable targets
- On-target earnings average range between $60,000 - $80,000 per year
- Paid Time Off: up to 15 vacation days accrued per year, prorated upon hire and increased by tenure after 2 years of employment (up to 25 days)
- 5 sick days accrued per year
- 3 personal days
- 1 Diversity Day
- 1 Volunteer Day
- 8 Recognized Holidays
- Travel perks and discounts
- Health and Wellness Programs and Employee Financial Wellness Services
- National/International Award Nights and Conferences
- Health benefits, including medical, dental, and vision
- Insurance, including hospital indemnity, AD&D, critical illness, long-term and short-term disability
- Flexible Spending Accounts
- Employee Assistance Program
- 401k program with partial match
- Employee Share Plan - Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Conclusion
If you are a motivated and experienced corporate travel professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a dedicated after-hours corporate travel consultant, you will have the chance to work with a leading travel management company, provide exceptional customer service, and grow your career in a dynamic and supportive work environment. Don't hesitate to apply and take the first step towards a rewarding and fulfilling career with Flight Centre Travel Group.
Apply Now