Job Summary
We are seeking an exceptional IT professional to join our team as an Executive Support Analyst at The Walt Disney Organization. As a key member of our End-Client and Technical Projects association within Enterprise Innovation, you will play a critical role in delivering and supporting enterprise technology services across the organization. If you have a passion for technology, excellent analytical skills, and a commitment to providing top-notch support, we encourage you to apply for this exciting opportunity.
About The Walt Disney Organization
The Walt Disney Organization is a world-renowned entertainment and media conglomerate with a rich history of innovation and creativity. With operations in over 40 countries, our company is dedicated to creating unforgettable experiences for families around the globe. At Disney Corporate, you'll have the opportunity to work with elite leaders driving strategies that keep The Walt Disney Organization at the forefront of entertainment.
Key Responsibilities
- Deliver everyday IT services and solutions, including consultation with leaders, troubleshooting issues, technical analysis, and solution development.
- Monitor end-to-end delivery of services and proactively communicate issues to clients, providing alternative solutions as needed.
- Coordinate and communicate support issues across various vendors and providers for affecting issues.
- Ensure client concerns about service issues are handled properly.
- Maintain a detailed understanding of the Client Services system of services and establish certain associations with all areas of IT service delivery.
- Implement and handle continuous improvement activities to better enable solutions for clients.
- Assist Project Technology product managers, engineers in process and planning practices in accordance with the executive and broad client community.
- Adhere to company policies, procedures, and standards.
- Build system and support documentation as required in the database.
- Provide on-site IT support and solutions for defined clients.
- Offer late-night support for IT projects, special events, high-priority incidents, and executive client demands as needed.
Requirements
Education and Experience
- A four-year degree in a related field with 3 years of experience or 7 years of relevant work experience.
Technical Skills
- Advanced proficiency in Microsoft Office Suite, Microsoft Exchange, and other IT tools.
- Experience supporting various technologies and services, such as Windows operating system, Macintosh operating system, iOS, Android, Dynamic Directory, Cisco VOIP, JAMF Casper, Video Conferencing, remote accessibility, Citrix, virtualization, VPN, TCP/IP, wireless and mobile networking, Cell Phone Management, A/V equipment, Helpdesk tagging systems, hard drive encryption products, enterprise backup products, SAP, SCCM, Microsoft enterprise devices, network printing, and customer/home/SOHO network gear.
Soft Skills
- Excellent communication and interpersonal skills.
- Ability to work independently while maintaining transparency and providing straightforward updates.
- Strong analytical and problem-solving skills.
- Attention to detail and ability to prioritize tasks.
- Flexibility to work in a fast-paced environment and adapt to changing priorities.
Preferred Qualifications
Technical Skills
- Functional knowledge of Video Conferencing and A/V technologies in an enterprise environment.
- Experience utilizing and supporting iOS, Apple/Macintosh devices, Windows, Dynamic Directory, Exchange/Outlook, SharePoint, and enterprise collaboration tools.
Work Environment and Culture
At The Walt Disney Organization, we foster a business culture where ideas and decisions from all individuals help us grow, improve, create the best stories, and be meaningful in a rapidly changing world. Our company values diversity, equity, and inclusion, and we are committed to providing equal opportunities for all employees and job applicants.
Hybrid Work Arrangement
- Employees are expected to be on-site at the company location for at least 4 days.
- Additionally, employees can choose to work 1 day from home as long as they can come on-site if necessary.
- The company reserves the right to change the work arrangement at any time.
Compensation and Benefits
The hiring range for this position is based on an hourly workweek, and the actual salary offered will consider internal equity and may vary depending on the candidate's geographic location, work-related knowledge, skills, and experience. In addition to the base salary, employees may be eligible for bonuses, long-term incentive units, and a comprehensive benefits package, including medical, dental, and vision coverage.
Career Growth Opportunities and Learning Benefits
At The Walt Disney Organization, we are committed to the growth and development of our employees. We offer various training programs, mentorship opportunities, and career advancement paths to help our employees achieve their professional goals.
How to Apply
If you are a motivated and talented IT professional looking for a challenging and rewarding role, please submit your application, including your resume, cover letter, and required documents, through our website.
Apply Now
Required Documents
- Qualifications certificate with mark sheets.
- Passport-size photographs.
- Signature.
Top 10 Interview Questions
- Can you tell us about yourself?
- What interests you about this position?
- What are your strengths?
- What are your weaknesses?
- Can you give an example of a time when you solved a problem creatively?
- How do you handle stress and pressure?
- How would you describe your work style?
- Can you tell us about a time when you had to work with a difficult colleague or supervisor?
- How do you stay organized and prioritize tasks?
- What are your long-term career goals?
Apply Now