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Role Description
The HR Shared Services Administrator supports the day-to-day operations in managing the employee lifecycle from hire to termination.
- Serves as the first point of contact for employee inquiries via the Employee Hub inbox and phone line; resolves Tier 1 requests or routes to appropriate team members.
- Provides frontline support for Workday, payroll, and benefits questions, including navigation, enrollments, eligibility, status changes, and general plan provisions.
- Ensures accurate maintenance of employee details in accordance with company policies and legal requirements.
- Identifies opportunities for process improvement and collaborates on implementing solutions.
- Maintains strict confidentiality and demonstrates the highest level of integrity in handling sensitive employee information.
- Consistently models behaviors aligned with the values of the HR Shared Services team and The Heritage Group's organizational culture.
- Regularly reviews and updates process documentation to ensure alignment with current practices.
- Assists with ongoing HR projects, cyclical processes, and cross-functional initiatives as needed.
- Stays informed on regulatory changes through regular participation in HR webinars and training sessions.
Qualifications
- Bachelor's Degree, preferably in HR or related field with 1+ years experience OR 5+ years of equivalent experience without a degree.
- 1+ applicable experience in benefit and compensation plans, leave management, policy, and HR cyclical processes for a mid-size organization.
Requirements
- Knowledge of employee benefits and applicable laws.
- Proficient with Microsoft Office Suite and HRIS systems (preferably Workday).
- Highly detail-driven with an emphasis on accuracy, coupled with the ability to think broadly.
- Proven organizational skills with an ability to prioritize work in an environment with competing demands.
- Demonstrates self-awareness and desire to develop personal capabilities.
- Ability to hold themselves to high standards.
- Courage to take initiative in unfamiliar or ambiguous circumstances.
- Excellent verbal and written communication.
- Demonstrated creative thinking and problem solving, specifically in the area of improving process efficiency.
- Excellent customer service skills.
- Ability to maintain confidentiality and the highest degree of integrity.
Licenses and Certifications
- Professional in Human Resources (PHR) - Human Resource Certification Institute (HRCI) Upon Hire Preferred.
- Senior Professional in Human Resources (SPHR) - Human Resource Certification Institute (HRCI) Upon Hire Preferred.
- Certified Employee Benefit Specialist (CEBS) - International Foundation of Employee Benefit Plans (IFEBP) Upon Hire Preferred.
- SHRM-CP - Society of Human Resource Management (SHRM) Upon Hire Preferred.
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