At arenaflex, we're on a mission to revolutionize the way people find and enroll in health insurance. As a leading provider of cloud-based enrollment tools, we're committed to delivering an exceptional customer experience that's both simple and empowering. We're now seeking a talented and dedicated Remote Customer Service Representative to join our elite teams and help us achieve our vision.
**About arenaflex**
arenaflex is a dynamic and innovative company that's passionate about making a difference in the lives of millions of consumers across the country. With the largest state-based marketplace footprint, we've built a reputation for delivering award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. Our consumer-friendly interface and decision support tools empower people to make better health plan decisions, and our innovative agent marketing and call center tools and services are changing the face of the industry.
**Job Summary**
As a Remote Customer Service Representative at arenaflex, you'll be a key member of our customer support team, responsible for delivering an exceptional customer experience and helping to unveil the mystery of finding and enrolling in health insurance. You'll work closely with our customers, providing technical support, answering questions, and resolving issues in a timely and professional manner. If you're a self-driven, success-oriented individual with a passion for customer service, we want to hear from you!
**Key Responsibilities**
* Deliver the highest level of customer service experience consistently, responding to inbound and outbound calls, emails, and online chat inquiries
* Manage customer accounts, provide technical support, and interpret and follow defined procedures and policies
* Utilize creative problem-solving skills to resolve complex issues and provide solutions that meet customer needs
* Work effectively in a fast-paced environment, prioritizing tasks and managing time to meet deadlines
* Collaborate with cross-functional teams to resolve issues and improve customer satisfaction
* Participate in extensive self-study, training, and testing to stay up-to-date on industry developments and arenaflex products and services
**Essential Qualifications**
* 18 years of age or older
* High school diploma or equivalent required; degree in a related field preferred
* Moderate to advanced computer skills, including proficiency in Microsoft Office and Google Suite
* Excellent verbal and written communication skills, with the ability to communicate effectively with customers and colleagues
* Comfortable working from home, with a dedicated, private, and secure workspace
* Personal device with functioning camera required for the Training Period
* Committed to full attendance for paid 3-week Training period
* Minimum Internet Speed of 35 mb/s with ethernet
* Cable/Fiber Broadband Internet with a hard-wired ethernet connection required
* NOT compatible with mobile internet service providers and/or satellites
* NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders
**Preferred Qualifications**
* Previous experience in customer support or technical support role
* Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
* Previous experience in a Call Center environment
* Familiarity with CRM systems and practices
* Spanish Bilingual, a plus
**What We Offer**
* Paid Training
* Full-Time, Seasonal role
* Performance and attendance-based incentives, in addition to the base pay
* The convenience of working from home
* Collaborative and supportive team environment
* 401K Match
* Individual Coverage HRA (ICHRA)
* Paid time off (PTO)
**Why Join arenaflex?**
* Opportunity to work with a dynamic and innovative company that's changing the face of the industry
* Collaborative and supportive team environment that fosters growth and development
* Competitive compensation and benefits package
* Opportunity to make a difference in the lives of millions of consumers across the country
* Flexible work arrangements, including remote work options
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.