Join the Global Team: American Express Remote Job Opportunity
Are you a highly organized and detail-oriented professional with a passion for customer service and business travel industry knowledge? Do you have experience with online booking tools, GDS, and client management? We're looking for a talented individual to join our team as an American Express Remote Global Site Administrator. As a key member of our team, you will provide online tool support for day-to-day travel program requirements, escalation support, and general assistance for monthly reporting packages and ad hoc data required by contract.
About Us
We are a leading company in the business travel industry, providing innovative solutions and exceptional service to our clients. Our team is dedicated to delivering outstanding results, and we're looking for individuals who share our passion for excellence and customer satisfaction. As a remote employee, you will have the opportunity to work from anywhere in the United States and be part of a dynamic team that values collaboration, communication, and growth.
Key Responsibilities
- Provide online tool support for day-to-day travel program requirements, escalation support, and general assistance for monthly reporting packages and ad hoc data required by contract.
- Function as the key liaison between client management and service delivery to ensure online program connectivity.
- Interact and support clients in online special projects and day-to-day requests and basic program management, including escalations and issue resolution.
- Manage site administration for online booking tool and profile tool sites globally.
- Ensure seamless integration of tool changes and initiatives with online fulfillment operations, online providers, and client technologies teams.
- Liaise with online fulfillment Navigational office leadership regarding service, client specifics, continuity planning, and upcoming technical changes.
- Monitor online team phone and productivity standards achieved and maintained based on company and client goals.
- Analyze transaction types, fulfillment process, reject reasons, and technology options to reduce transactional touch.
- Analyze user requests and call-types to increase adoption.
- Support clients in communication of goals and opportunities for online tool, including enhancement requests, new functionality testing, agency formatting requirements, and regional capabilities.
- Maintain relationships with client technical contacts to ensure timely resolution of user issues and through knowledge of SSO applications, tool integration, and information security standards.
- Develop and conduct client seminars regarding online tool using online, self-directed, and in-person venues as applicable.
- Report and follow up on user issues and problem reports with the selected online booking tool.
- Provide assistance to client online users of profile online booking tool regarding access to tools, second-level support services, user questions, and individualized training.
- Manage process for file downloads, uploads, and distribution for user additions, changes, and deletions in the online booking tool and profile databases.
- Manage Online Plan and compile and release Global Monthly scorecard results.
- Support Global Document Delivery/Correx.
Essential Qualifications
- Thorough knowledge of the Business Travel Industry: You should have a deep understanding of the business travel industry, including its trends, challenges, and best practices.
- Knowledge of Concur OBT: Experience with Concur OBT, including front-end and back-end support, is highly desirable.
- Knowledge of CONNECT Portal: Familiarity with CONNECT Portal and its features is a plus.
- SABRE GDS experience: Experience with SABRE GDS is required, including knowledge of its features and functionality.
- Correx experience: Experience with Correx is desirable, including knowledge of its features and functionality.
- Extensive Customer Service Skills: You should have excellent customer service skills, including the ability to communicate effectively with clients and resolve issues promptly.
- Highly organized and detail-oriented: You should be highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines.
- Proficient in Microsoft Office: You should be proficient in Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
- Demonstrate strong analytical skills: You should have strong analytical skills, including the ability to analyze data and make informed decisions.
- Ability to work in a team environment: You should be able to work effectively in a team environment, including collaboration and communication with colleagues.
- Ability to manage multiple priorities and good time management skills: You should be able to manage multiple priorities and have good time management skills, including the ability to meet deadlines and deliver results.
Preferred Qualifications
- Consultation and Liaison skills: You should have excellent consultation and liaison skills, including the ability to communicate effectively with clients and stakeholders.
- Experience with online booking tools: Experience with online booking tools, including profile management and site administration, is highly desirable.
- Knowledge of SSO applications and tool integration: Knowledge of SSO applications and tool integration is a plus.
- Experience with information security standards: Experience with information security standards, including knowledge of data protection and confidentiality, is desirable.
Career Growth Opportunities and Learning Benefits
As a member of our team, you will have access to a range of career growth opportunities and learning benefits, including:
- Professional development: We offer professional development opportunities, including training and mentorship, to help you grow in your career.
- Career advancement: We offer career advancement opportunities, including promotions and lateral moves, to help you achieve your career goals.
- Competitive compensation and benefits: We offer competitive compensation and benefits, including a range of perks and benefits, to attract and retain top talent.
Work Environment and Company Culture
Our company culture is built on a foundation of collaboration, communication, and growth. We value diversity, inclusion, and respect, and we're committed to creating a work environment that is inclusive and welcoming to all employees. As a remote employee, you will have the flexibility to work from anywhere in the United States and be part of a dynamic team that values flexibility and work-life balance.
Compensation, Perks, and Benefits
The US national annual base salary range for this position is from $60,000 to $120,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.
In addition to base salary, this role is eligible for an annual Performance-Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
How to Apply
If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please click the "Apply Now" button to submit your application.
We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to providing equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship, or marital status.
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