Join the Domino's Pizza Team as a Technology Operations Support Specialist
Domino's Pizza, a global leader in the food industry, is seeking a highly skilled and motivated Technology Operations Support Specialist to join our team. As a Technology Operations Support Specialist, you will play a critical role in ensuring the smooth operation of our technology systems, providing support to our franchisees, and contributing to the success of our business. This is a unique opportunity to work with a dynamic and innovative company, and to be part of a team that is passionate about delivering exceptional customer experiences.
About Domino's Pizza
Domino's Pizza, which commenced in 1960 as a single shop vicinity in Ypsilanti, MI, has had lots to rejoice about lately: we’re a reshaped, reenergized logo of honesty, transparency and accountability – now no longer to mention, extraordinary meals! In the upward thrust to turning into a real generation leader, the logo is now continually one of the pinnacle 5 groups in online transactions and 65% of our income inside the U.S. is taken through virtual channels. The logo maintains to ‘deliver the dream’ to neighborhood commercial enterprise owners, 90% of whom commenced as shipping drivers and pizza makers in our stores.
Job Summary
We are seeking a Technology Operations Support Specialist to work with all regions of Domino's Pizza WRC and the franchise network or their representatives. The successful candidate will be responsible for providing menu management configuration services, menu maintenance, and support to our franchisees. This is a remote work opportunity, and the ideal candidate will have excellent communication and customer support skills, as well as experience in a technical environment.
Key Responsibilities:
- Menu Management Configuration Services: Provide menu management configuration services for Domino's franchisee stores (35% of responsibilities)
- Ensure all franchisee requests are reviewed and scheduled
- Communicate the scheduled updates with franchisee requestors to ensure all timelines are satisfied
- Test all updates to ensure strict quality
- Deliver all device control improvements in a timely manner within customer requirements
- Maintain and clean all requests daily from the Setup mailbox
- Assist with Menu Management implementations requiring a large resource base
- Menu Maintenance: Provide menu maintenance for Domino's franchise network (35% of responsibilities)
- Review franchisee requests for local advertising and marketing and speak with the owner
- Create a plan to implement the aforementioned requests
- Implement asked changes or coupon requests and test them thoroughly
- Test new RMM functionality
- Identification and Troubleshooting: Identify and troubleshoot menu management data issues in the shop network (15% of responsibilities)
- Resolve franchisee issues, menu price issues, or menu changes
- Compile franchisee quality metrics for management review
- Test corrective movements prior to the deployment of the menu or stock changes
- Pulse New Product Support: Provide pulse new product support (10% of responsibilities)
- Assist with new product deployment when required
- Test the proposed fixes and new products for functionality
- Assist Deployment Organization: Assist the deployment organization (5% of responsibilities)
- Supplement the deployment organization when upgrading the essential version of POS devices
- Assist with any unique deployment activities when required
Requirements and Qualifications
Essential Qualifications:
- Bachelor's Degree: Bachelor's degree in Computer Science or a related field
- Technical Experience: 1 or more years of experience assisting in a Windows technical environment, remote retail device support, technology deployment projects, and quality reporting
- Technical Skills: MS SQL scripting, MS Office, and reporting skills
- Communication Skills: Excellent oral and written communication skills
- Customer Support Skills: Excellent customer support skills
Preferred Qualifications:
- Technical Certifications: Technical certifications in Microsoft products or related technologies
- Experience in Food Industry: Experience working in the food industry or a related field
What We Offer
Domino's Pizza offers a comprehensive benefits package, including:
- Company-Paid Life Insurance
- Dental and Vision Insurance
- 401(k) Retirement Savings Plan
- Employee Stock Purchase Plan
- Paid Time Off
- Holidays
- Paid Parental Leave
- Transportation Benefit Plan
- Employee Store Discount
- Voluntary Life & Personal Accident Insurance
- Free Food
- Free Food Delivery
Career Growth Opportunities and Learning Benefits
At Domino's Pizza, we are committed to the growth and development of our employees. We offer:
- Training and Development Programs: Comprehensive training programs to help you develop your skills and advance in your career
- Mentorship Opportunities: Opportunities to work with experienced professionals who can guide and mentor you
- Career Advancement Opportunities: Opportunities to advance in your career and take on new challenges
Work Environment and Company Culture
At Domino's Pizza, we pride ourselves on our dynamic and innovative company culture. We offer:
- Remote Work Opportunity: The opportunity to work from home or a remote location
- Flexible Work Schedule: A flexible work schedule that allows you to balance your work and personal life
- Collaborative Team Environment: A collaborative team environment that encourages communication and teamwork
How to Apply
If you are a motivated and skilled professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please click the link below to submit your application:
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We look forward to hearing from you!
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