NYCM Insurance is seeking a Telephone Interviewer to serve as the first point of contact for customers. The role involves verifying application and policy information while ensuring a positive connection with customers and providing accurate information to the Underwriting department.
Responsibilities
- Respond, interact, connect, and communicate as a skilled call center professional with prompt, accurate information with the objective of making a positive, lasting impression
- Perform verification of policy information via telephone, speaking directly to insureds
- Gather and develop information regarding driving history and other pertinent risk factors used to determine an applicant's suitability for insurance products offered by NYCM
- Clear and accurate documentation of all transactions and interactions on appropriate technical system
- Complete written and verbal communications with internal and external customers
- Complete incoming and outgoing telephonic interactions with customers (policy holders, agents etc.)
- Maintain working knowledge of basic insurance and specific NYCM personal automobile, assigned risk, De-Pop, and umbrella policies
- Cross training within the duties of a customer service representative level one – primarily, but not limited to, the understanding of NYCM accounts process and options
- Assist with training of interviewer position
- Assist with special projects
- Maintain working knowledge of underwriting processes and procedures as they pertain to the interviewer needs
- Other duties as assigned
Skills
- GED
- Experience in a service field
- High service orientation with positive outlook
- Intermediate personal computer skills, including electronic mail, routine database activity, word processing
- Knowledge and understanding of call center software
- Excellent communication and listening skills
- Ability to multi-task
- Adaptability
Benefits
- Shift differential-10% on top of all your hours worked once you are working your required shift.
- Medical, Dental, Vision Insurance
- Mileage Reimbursement
- Paid Time Off
- Employee Education Programs with incentives
- Wellness Program with incentives
- 401K Defined Contribution Plan w/up to 8% match
- 12 Paid holidays year
- Make-up time
- Fitness Center (Edmeston & Sherburne locations)
- Cafe (Edmeston location)
- Potential bonus based on company performance
- NYCM Insurance discount
- Yearly evaluations
Company Overview
NYCM Insurance is a property and casualty insurance carrier that has been providing coverage to residents and businesses in New York since 1899. It was founded in 1899, and is headquartered in Edmeston, New York, USA, with a workforce of 501-1000 employees. Its website is https://www.nycm.com.
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