Welcome to Concentrix: A Global Leader in Customer Experience
At Concentrix, we're passionate about delivering exceptional customer experiences that drive business success. As a global leader in customer experience management, we're committed to helping the world's best-known brands improve their businesses through innovative solutions and exceptional customer service. With a presence in over 70 countries, we're proud to be a diverse and inclusive organization that values the unique perspectives and contributions of our team members.
Join Our Team as a Technical Support / Customer Service Representative - Remote (Night Shift)
We're excited to offer a unique opportunity to join our team as a Technical Support / Customer Service Representative - Remote (Night Shift). As a remote team member, you'll enjoy the freedom and flexibility of working from home, while still being part of a dynamic and supportive team. In this role, you'll provide top-notch customer service and technical support to our clients' customers, resolving routine problems and questions regarding their products and services.
Key Responsibilities:
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and/or services, including smartphones, tablets, computers, and wearables
- Offer additional products and/or services to customers
- Deliver expert customer experiences with a smile
Career Growth and Personal Development
At Concentrix, we're committed to helping our team members grow and develop in their careers. As a Technical Support / Customer Service Representative - Remote (Night Shift), you'll have access to a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. With about 80% of our managers and leaders promoted from within, we're proud to offer real career growth opportunities to our team members.
Essential Qualifications:
- Strong focus on building customer relationships
- 1+ year of customer service experience
- Ability to work an evening or overnight schedule
- Technical support experience preferred
- High school diploma or GED
- Quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong problem-solving skills with the ability to ask probing questions to come to a resolution
- Strong computer navigation skills and PC knowledge
Preferred Qualifications:
- Familiarity with iOS and/or MacOS, or comparable technology
- Experience working in a remote or virtual environment
- Strong knowledge of customer service principles and practices
- Ability to work in a fast-paced, dynamic environment
What's in it for You?
At Concentrix, we're committed to investing in our team members and providing a range of benefits and perks to support their well-being and career growth. As a Technical Support / Customer Service Representative - Remote (Night Shift), you'll be eligible for:
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Our Culture and Values
At Concentrix, we're proud of our culture and values, which are centered around our people and our commitment to delivering exceptional customer experiences. We believe in:
- Championing our people and providing a workplace free from unlawful discrimination and harassment
- Embracing diversity, equity, and inclusion, and promoting a culture of belonging and respect
- Supporting the well-being and career growth of our team members through training, development, and mentorship programs
- Delivering exceptional customer experiences that drive business success and growth
How to Apply
If you're passionate about delivering exceptional customer experiences and are looking for a new challenge, we'd love to hear from you. To apply for this role, simply click the "Apply Now" button and follow the instructions. We can't wait to welcome you to our team!
Simple Application Process
Ready to join us? The first step is easy. Click apply now and we'll be in touch soon!
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