At Mollie we have a fantastic opportunity for you to be part of our commercial team and to accelerate our company’s growth. Join us as our new Sales Engineer in Milan, where you will be supporting both the Italian sales team, and the international sales team!
The Sales Engineer will lead technical consultations during the sales process and manage the client's technical onboarding. You will guide potential customers through the sales process of Mollie's products and solutions, ensuring they understand and can implement Mollie effectively. You will support our sales team that is working with customers in Italy, and other international markets such as Iberia, Eastern Europe, and Nordics (in English).
As Sales Engineer, you will be the go-to expert on Mollie's features and benefits, possessing in-depth knowledge of our API and plugin integrations across all major e-commerce platforms. You will be working as part of the Sales team to grow the merchant base and attend meetings with potential clients to determine technical requirements and ensure that everything is in place to get the customers to live in the most loved and efficient way.
This means you will guide the customer through the onboarding process and will make sure once the customer is live to transfer to Customer Success and dedicated support teams. You are the trusted advisor for the sales teams and for the customers during the entire sales process. You will work with our Sales and Customer Success teams.
Collaborate with the sales team to understand customer requirements and provide expert guidance on how our SaaS solutions can address their challenges.
Conduct trainings for the sales team on the technical aspects and updates of our solution
Conduct product demonstrations and presentations to prospective customers, showcasing the features and benefits of our API.
Develop customised solutions and proof-of-concept scenarios tailored to customer needs.
Design and propose solutions that align with customer needs, ensuring compatibility with their existing systems and processes.
Provide technical advice on best practices for implementation, integration, and usage of our products.
Build and maintain strong relationships with key stakeholders, including technical decision-makers and influencers within client organisations.
Act as a trusted advisor, addressing technical concerns, answering questions, and providing insights to support the sales process.
Participate in customer meetings, workshops, and technical discussions.
Work closely with the product development team to provide feedback on customer requirements and potential product enhancements.
Keep up-to-date with industry trends, competitor products, and emerging technologies to maintain a deep understanding of the SaaS market.
Assist in the transition from sales to implementation, ensuring a smooth handover to the customer success and support teams.
Provide technical training and onboarding support to new customers as needed.
2 years of proven experience as a Sales Engineer, Sales Architect, Technical Consultant, or similar role within a SaaS or software company.
Strong technical background with hands-on experience in software development, system architecture, or IT infrastructure.
Excellent presentation, communication, and interpersonal skills.
Ability to explain complex technical concepts to both technical and non-technical audiences.
Experience with REST API’s and related tools like Postman.
E-commerce and/or POS experience
Problem-solving skills and a customer-centric mindset.
Ability to travel as needed for customer meetings and industry events.
Native-level fluency in Italian and fluency in English