ServiceTitan is seeking an experienced and highly motivated Everboarding/Global Programming Sales Enablement Manager to own and strategically develop our comprehensive sales content curriculum. In this pivotal role, you will be responsible for designing, building, and maintaining all learning paths, resources, and materials that empower our global XDR teams to achieve peak performance throughout their entire journey with ServiceTitan, from initial onboarding through continuous professional development.
This role requires a deep understanding of sales methodologies, adult learning principles, content strategy, and program management. You will be a key driver in ensuring our sales force is consistently equipped with the knowledge, skills, and tools necessary to effectively articulate ServiceTitan's value.
Define and execute the overall content strategy for ServiceTitan's global XDR enablement curriculum.
Own the end-to-end content development process, from needs assessment and instructional design to content creation, review, and deployment.
Design and build comprehensive learning paths and programs for SDRs, focusing on both foundational "everboarding" knowledge and advanced skill development.
Create a diverse range of enablement content, including but not limited to: XDR playbooks, technical trainings, product training
Collaborate with subject matter experts (SMEs) across strategy, SDR leadership, and operations to extract critical information and translate it into actionable sales enablement content.
Leverage various content formats (e.g., e-learning modules, videos, interactive exercises, workshops, guides) to cater to diverse learning styles.
Manage the content lifecycle from inception to retirement, including version control, updates, and archiving.
Work closely with the Sales Enablement team and functions to ensure seamless content delivery through our learning management system (LMS) and other enablement platforms.
Develop and implement mechanisms for content feedback, continuous improvement, and iteration based on XDR team performance and business needs.
Support the creation of facilitator guides and training-of-trainer (TOT) programs for in-person or virtual training sessions.
Utilize data and feedback to continuously optimize content and curriculum, identifying areas for improvement and innovation.
Regularly communicate the impact of enablement content to stakeholders.
Be an ambassador for the XDR Organization
Act as a central point of contact for all sales content-related inquiries and requests.
Build strong relationships and collaborate effectively with cross-functional teams, including XDR Leadership and Revenue Operations.
Proactively communicate content updates, new resources, and curriculum changes to the global XDR organization.
5+ years of experience in sales enablement, instructional design, content development, or a related field, with a strong focus on building and owning content curriculum.
Proven experience developing sales enablement content for a B2B SaaS company, preferably in a high-growth environment.
Exceptional written and verbal communication skills, with the ability to translate complex information into clear, concise, and actionable sales content.
Strong instructional design skills and a solid grasp of adult learning principles.
Proficiency in learning management systems (LMS) and sales enablement platforms.
Experience with content creation tools (e.g., Google Workspace, Microsoft Office Suite, graphic design tools, video editing software).
Demonstrated ability to manage multiple projects simultaneously, prioritize effectively, and meet deadlines in a fast-paced environment.
Strong analytical skills and the ability to use data to inform content strategy and measure impact.
Proactive, self-starter with a strong work ethic and a passion for enabling sales success.
Bachelor's degree in Business, Marketing, Communications, Education, or a related field.
Experience with the trades industry or field service software.
Certifications in sales methodologies or instructional design.
Experience working with global sales teams.
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $85,700 USD - $114,600 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.Originally posted on Himalayas
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