Job Description:
• Analyze home sleep test results to identify patterns and abnormalities. Communicate findings clearly and effectively to customers. Address customer questions and concerns.
• Conduct virtual machine setups for CPAP and BiPAP devices to ensure proper configuration and patient understanding
• Titrate CPAP/BiPAP pressure following clinical guidelines to optimize therapy effectiveness
• Review and monitor patient compliance data from cloud-connected PAP devices
• Identify therapy issues or non-compliance and proactively engage with patients to troubleshoot and resolve
• Perform virtual mask fittings and provide recommendations to optimize seal, comfort, and long-term success
• Educate patients on proper usage, cleaning, and maintenance of their PAP equipment
• Guide patients through resupply schedules and assist in facilitating timely and accurate replacement of masks, cushions, filters, and tubing
• Provide empathetic and knowledgeable support to help patients overcome common therapy challenges such as dryness, leaks, or discomfort
• Maintain documentation of patient interactions, troubleshooting steps, and follow-up plans in internal systems
• Stay up to date on DME products, PAP accessories, and best practices in sleep apnea treatment
• Collaborate with internal clinical, support, and logistics teams to ensure smooth coordination of care
• Contribute ideas and insights to improve the follow-up program and enhance the patient experience
Requirements:
• Registered Respiratory Therapist (RRT) with a minimum of 2–3 years of DME experience required
• Sleep credential (RRT-SDS or RPSGT) strongly preferred; ideal candidate will be licensed in one of the following: Oregon, New Mexico, Washington, Arizona, New Jersey, West Virginia
• Familiar with mask types, resupply guidelines, and best practices for long-term PAP success
• Skilled in virtual education, troubleshooting, and mask fittings
• Comfortable using telehealth platforms and cloud-based compliance systems
• Knowledgeable in Durable Medical Equipment (DME) and Home Medical Equipment (HME), specific to sleep apnea care
• Excellent communicator, both written and verbal, and able to maintain patient confidentiality
• Thrive in a remote, fast-paced, collaborative environment where priorities can shift—and you're ready to adapt and respond quickly
Benefits:
• Medical, vision, and dental insurance
• 100% of employee medical, vision, and dental premiums covered by the Company
• Option to participate in both a medical FSA and dependent care FSA
• 401(k) plan with fully matching contributions up to 3% of salary and 50% matching from 3% to 5% of salary
• Company paid life-insurance policy
• Option to participate in a voluntary pet-insurance policy
• Eligible for Paid Time Off in accordance with the company’s policies
• Commuter benefits for Seattle-based employees