Note: The job is a remote job and is open to candidates in USA. Constructor is an AI-first ecommerce search and discovery platform that enhances the shopping experience for users worldwide. As a Technical Integration Specialist, you will provide technical support to ecommerce companies during their integration with Constructor's platform, ensuring a seamless onboarding experience and resolving any technical challenges.
Responsibilities
- Onboarding support: Collaborating with customers to understand their technical integration needs and assist them through the integration process
- API and library education: Providing expert guidance on integrating with Constructor's APIs and utilizing open source libraries
- Troubleshooting: Helping resolve technical challenges and integration issues alongside Customer Success teams
- Index configuration: Working with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results
- Communication: Acting as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations
- Process improvement: Documenting customer interactions, common issues, and solutions, improving integration documentation and customer onboarding
Skills
- Proven experience in customer support or technical support roles
- Knowledge of REST-based web services, APIs, and integration best practices
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences
- Detail-oriented mentality with a commitment to delivering exceptional customer support
- Strong problem-solving skills and a proactive approach to issue resolution
- Able to support customers and team members between 2pm and 10pm UTC (9am to 5pm Eastern time)
- Familiarity with structured data formats (JSON, CSV) and basic search/index concepts
- Familiarity with debugging tools such as browser developer tools, API clients (e.g., Postman), or logs
- Familiarity with A/B testing, understanding of server side and client side contexts, network request routing / HTTP
- Familiarity working with open source libraries, JavaScript web application development and integration patterns
Benefits
- Work with smart and empathetic people who will help you grow and make a meaningful impact
- Regular team offsite events to connect and collaborate
- Fully remote team - choose where you live
- Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year
- Work from home stipend! We want you to have the resources you need to set up your home office
- Apple laptops provided for new employees
- Training and development budget for every employee, refreshed each year
- Maternity & Paternity leave for qualified employees
Company Overview
Constructor is an AI-enabled product search and discovery platform that provides assistance to e-commerce brands. It was founded in 2015, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://www.constructor.io.
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