Join the American Airlines Family: Explore a World of Opportunities
Are you ready to embark on a journey that combines your passion for customer service with the excitement of working in the financial services industry? American Airlines, a renowned name in the aviation world, is seeking a highly motivated and skilled Customer Service Representative to join their Credit Union team. As a valued member of this team, you will not only be providing top-notch service to members but also be part of a dynamic organization that values diversity, inclusion, and employee growth.
About the Role: Member Services Representative
The Member Services Representative position is a key role within the Payments and Digital Strategy team at American Airlines Credit Union. This role is responsible for a wide range of functions, including check processing, item processing, direct payments, and funds transfers. If you have a keen eye for detail, excellent customer service skills, and the ability to work in a fast-paced environment, this could be the ideal opportunity for you.
Key Responsibilities:
- Complete data entry and balancing functions to ensure accuracy and efficiency.
- Coordinate return items with members, vendors, the Federal Reserve Bank, and other institutions.
- Assist other departments with fraud resolution, member inquiries, and related Accounting standard ledger balancing.
- Work on member cases/issues assigned, ensuring timely and effective resolution.
- Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws.
- Process loan payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks.
- Review, research, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products.
- Log, research, and make necessary GL, account changes, and/or returns.
- Process Stop Pays and Check Batching, ensuring accurate and timely processing.
- Complete daily balancing and department closing, maintaining high levels of accuracy.
- Obtain information from members for the timely and accurate processing of international and domestic funds transfer requests.
- Research and verify incoming and outgoing funds transfer information, ensuring compliance with relevant laws and regulations.
- Communicate with vendors to process funds transfers efficiently.
- Understand and be familiar with outgoing and incoming funds transfer laws and regulations.
- Deposit check returns, research member returned checks on draft changes, process member checks, confirm members for outgoing funds transfers, and Federal Reserve verifying and releasing funds transfers.
- Complete daily processing of workflows related to late returns, delivery of receipts, foreign collections, and legal fees.
Requirements for Success:
To excel in this role, you will need to meet the following minimum qualifications:
- High school degree or GED.
- Intermediate Excel and Word experience, demonstrating your ability to work with Microsoft Office software.
While not mandatory, the following preferred qualifications will be considered advantageous:
- Previous customer/member service experience, showcasing your ability to provide excellent service.
- Previous banking or Credit Union experience, highlighting your understanding of financial services.
- Episys/Symitar and processing wires experience, demonstrating your technical skills.
Essential Skills and Competencies:
To succeed as a Member Services Representative, you will need:
- Proficiency in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through work experience or training.
- The ability to work extended hours in support of business needs, demonstrating flexibility.
- Excellent customer service skills, ensuring member satisfaction.
- The capacity to perform in a fast-paced environment, handling multiple tasks and functioning as a vital part of a team.
- Strong mathematical calculation and data analysis skills.
- The ability to prioritize work effectively and meet deadlines under high-volume pressure.
- Cross-training capabilities, allowing you to perform any role assigned within the department.
- Professional communication skills, enabling you to engage with all employees and members effectively.
- The ability to work independently with minimal supervision, demonstrating self-motivation and strong work ethics.
- A strong attention to detail, ensuring accuracy in your work.
- The capacity to maintain excellent performance and attendance, adhering to the expectations of the role.
What American Airlines Offers:
As a member of the American Airlines team, you will enjoy a range of benefits and perks, including:
- Travel Perks: Explore the world with discounted travel for you, your family, and friends to over 365 destinations on more than 6,800 daily flights.
- Health Benefits: Access comprehensive health, dental, prescription, and vision benefits from day one, along with virtual doctor visits and flexible spending accounts.
- Wellness Programs: Utilize our well-being programs to maintain a healthy work-life balance, with tools, resources, and support at your disposal.
- 401(k) Program: Participate in our 401(k) program, with company contributions available after one year, depending on your workgroup.
- Additional Benefits: Enjoy other perks, including our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.
Embracing Diversity and Inclusion:
At American Airlines, we pride ourselves on our commitment to diversity and inclusion. Our 20+ Employee Business Resource Groups are dedicated to connecting our employees with our customers, suppliers, communities, and shareholders. We strive to create an inclusive work environment that allows our diverse global workforce to thrive and reach their full potential.
Ready to Apply?
If you are a motivated individual with a passion for customer service and a keen interest in financial services, we encourage you to apply for this exciting opportunity. As a Member Services Representative at American Airlines Credit Union, you will be part of a dynamic team that values employee growth and development. Don't miss this chance to take your career to new heights.
Apply now and join the American Airlines family, where you can enjoy a rewarding career, comprehensive benefits, and the opportunity to travel the world.
Apply Now