Note: The job is a remote job and is open to candidates in USA. Jobber is a company dedicated to empowering small businesses, particularly in the home service sector, by transforming service delivery through technology. They are seeking a Customer Service Representative to join their Customer Success department, where the role involves providing exceptional customer support through various channels while ensuring a positive user experience. This position is crucial in assisting users with inquiries and feedback, directly impacting the success of entrepreneurs relying on Jobber's services.
Responsibilities
- Respond to inquiries that encompass the entire Jobber ecosystem from new and existing customers through live chat, phone, or email
- Troubleshoot issues or problem solve questions that customers may have about a feature, bug, or work flow
- Maintain high channel productivity across our different mediums
- Be a liaison for customer feedback to product and technical teams
- Build a knowledge base of FAQ’s and document all feedback and recommendations from our customers, ensuring the integrity of that data to help shape future decisions
Skills
- Be agile and adaptable to solve problems quickly
- Be empathetic to our customers' journeys
- Be clear and effective in interactions with our customers over the phone
- Be able to craft professional and empathetic responses to customer inquiries via email and chat
- Be curious
- Be incredibly reliable for our customers and the rest of the success team
- Be resilient in the face of adversity
- Be confident with technology
- Touch type to help you get through high-volume chats
- Be very comfortable navigating cloud-based software
- 1 year of contact centre experience
Benefits
- Equity rewards
- Annual stipends for health and wellness
- Retirement savings matching
- An extended health package with fully paid premiums for body and mind
- Dedicated Talent Development team and access to coaching, learning, and leadership programs
Company Overview
Jobber is cloud software that helps mobile service businesses organize their scheduling, invoicing, CRM, and team management. It was founded in 2011, and is headquartered in Edmonton, Alberta, CAN, with a workforce of 501-1000 employees. Its website is https://getjobber.com.
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