Job Overview:
We're seeking a dedicated and caring Care Management Associate to join our Medicaid Care Management Engagement Outreach Hub team at Aetna, a CVS Health Company. As a key member of our team, you will play a vital role in delivering enhanced human-centric healthcare services to our Medicaid members, prioritizing their interaction, and creating behavioral change through telephonic outreach and engagement.
Key Responsibilities:
- Provide comprehensive coordination of healthcare services through telephonic outreach to eligible members, facilitating case assignment, and connecting them to care managers.
- Demonstrate a highly energetic blend of sales, healthcare navigation, and health plan customer support skills to promote effective utilization of healthcare services.
- Support team members by answering telephone calls, taking messages, researching information, and assisting in solving problems.
- Maintain accurate and complete documentation of required information, adhering to compliance, regulatory, and accreditation requirements.
Requirements:
- 2+ years of experience in the healthcare field, with knowledge of medical terminology and concepts used in care management.
- Proficiency in Microsoft Word, Outlook, and Excel, with data entry and documentation skills.
- Flexibility to work occasional nights and weekends, with strong organizational and communication skills.
- High School diploma or equivalent GED required.
Preferred Qualifications:
- Bilingual (Spanish) preferred, with the ability to pass a written and oral exam.
- Effective communication, telephonic, and organization skills, with the ability to manage multiple priorities and adapt to change.
- Demonstrated ability to meet daily metrics with speed, accuracy, and a positive attitude.
What We Offer:
- Competitive salary ($18.50 - $31.72 per hour) and bonus eligibility.
- Comprehensive benefits package, including medical, dental, and vision coverage.
- 401(k) retirement savings plan, Employee Stock Purchase Plan, and term life insurance.
- Paid Time Off (PTO), holidays, and sick time, consistent with state law and company policies.
Join Our Team:
If you're a motivated and compassionate individual who is passionate about delivering exceptional healthcare services, we encourage you to apply for this exciting opportunity. Submit your application today and become part of our team that's transforming lives through compassionate healthcare!
Apply Now
Apply Now