At arenaflex, we're dedicated to providing exceptional customer service and support to our community. As a Part Time Customer Service Representative, you'll play a vital role in dispatching emergency service calls, providing customers with emergency pricing, and answering, screening, and forwarding calls. If you're passionate about delivering outstanding customer experiences and have a knack for multitasking, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of life safety solutions, serving the community with a commitment to excellence and customer satisfaction. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our ranks. As a customer service representative, you'll have the opportunity to work in a fast-paced environment, develop your skills, and contribute to the success of our organization.
**Job Responsibilities**
As a Part Time Customer Service Representative, you'll be responsible for:
* Providing exceptional customer service by dispatching emergency service calls, providing customers with emergency pricing, and answering, screening, and forwarding calls
* Creating and dispatching orders and dispatching technicians promptly to ensure timely resolution of customer issues
* Providing product and service information to customers, including routing calls to other team members for additional support
* De-escalating situations by offering patience and support to customers
* Analyzing data to determine answers to questions from customers or members of the public
* Providing information to customers about customer location, including the location of departments or offices, employees within the organization, or services provided
* Assisting in special projects assigned, including reports and analyzing data
* Special handling of customer support by tracking and follow-up information requests
**Key Qualifications**
To succeed in this role, you'll need:
* Call Center or Customer Service experience (preferred)
* Excellent phone skills, including familiarity with working a multi-line phone system
* Excellent listening skills and an empathetic voice and manner
* Minimum typing ability of 30 words per minute
* Ability to learn and utilize new and existing computer software in a proficient and timely manner
* Ability to thrive in a fast-paced environment and multitask while assisting customers
* Desire and interest to learn about the life safety field (prior experience a plus)
* Entry-level knowledge of Microsoft Outlook, Microsoft Word, Microsoft Excel, or any other specialty system needed to properly perform job functions
* Ability to work independently and as part of a team
* Strong organizational skills, punctuality, and dependability
* Integrity that aligns with arenaflex's company values
**Physical Requirements**
This role is remote with onsite training at our office in Elgin, IL. Sitting at a desk and speaking on the phone, using a computer are typical requirements of this role.
**Why arenaflex?**
At arenaflex, your work will have a direct impact on the safety of our community. We offer a rewarding career with opportunities for growth, competitive pay, and comprehensive benefits, including medical, dental, and vision coverage from day one. The starting pay for this role is $18-19 hourly.
**Equal Opportunity Employer**
arenaflex is an equal-opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.
**How to Apply**
If you're ready to make a difference and take your career to the next level, we want to hear from you! Please submit your application, including your resume and a cover letter, to
[email protected].
**Benefits**
* Competitive hourly rate: $18-19
* Comprehensive benefits, including medical, dental, and vision coverage from day one
* Opportunities for growth and professional development
* Collaborative and dynamic work environment
* Flexible scheduling to accommodate your needs
**Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities**
arenaflex is an equal-opportunity employer, committed to providing a workplace that is free from discrimination and harassment. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.
**Know Your Rights**
arenaflex is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
{"@context":"https://schema.org","@type":"JobPosting","title":"**Part Time Customer Service Representative – Remote Evening Shift at arenaflex**","datePosted":"2026-04-08","validThrough":"2026-05-08","description":"At arenaflex, we're dedicated to providing exceptional customer service and support to our community. As a Part Time Customer Service Representative, you'll play a vital role in dispatching emergency service calls, providing customers with emergency pricing, and answering, screening, and forwarding calls. If you're passionate about delivering outstanding customer experiences and have a knack for multitasking, we want to hear from you!\n\n**About arenaflex**\n\narenaflex is a leading provider of life safety solutions, serving the community with a commitment to excellence and customer satisfaction. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our ranks. As a customer service representative, you'll have the opportunity to work in a fast-paced environment, develop your skills, and contribute to the success of our organization.\n\n**Job Responsibilities**\n\nAs a Part Time Customer Service Representative, you'll be responsible for:\n\n* Providing exceptional customer service by dispatching emergency service calls, providing customers with emergency pricing, and answering, screening, and forwarding calls\n* Creating and dispatching orders and dispatching technicians promptly to ensure timely resolution of customer issues\n* Providing product and service information to customers, including routing calls to other team members for additional support\n* De-escalating situations by offering patience and support to customers\n* Analyzing data to determine answers to questions from customers or members of the public\n* Providing information to customers about customer location, including the location of departments or offices, employees within the organization, or services provided\n* Assisting in special projects assigned, including reports and analyzing data\n* Special handling of customer support by tracking and follow-up information requests\n\n**Key Qualifications**\n\nTo succeed in this role, you'll need:\n\n* Call Center or Customer Service experience (preferred)\n* Excellent phone skills, including familiarity with working a multi-line phone system\n* Excellent listening skills and an empathetic voice and manner\n* Minimum typing ability of 30 words per minute\n* Ability to learn and utilize new and existing computer software in a proficient and timely manner\n* Ability to thrive in a fast-paced environment and multitask while assisting customers\n* Desire and interest to learn about the life safety field (prior experience a plus)\n* Entry-level knowledge of Microsoft Outlook, Microsoft Word, Microsoft Excel, or any other specialty system needed to properly perform job functions\n* Ability to work independently and as part of a team\n* Strong organizational skills, punctuality, and dependability\n* Integrity that aligns with arenaflex's company values\n\n**Physical Requirements**\n\nThis role is remote with onsite training at our office in Elgin, IL. Sitting at a desk and speaking on the phone, using a computer are typical requirements of this role.\n\n**Why arenaflex?**\n\nAt arenaflex, your work will have a direct impact on the safety of our community. We offer a rewarding career with opportunities for growth, competitive pay, and comprehensive benefits, including medical, dental, and vision coverage from day one. The starting pay for this role is $18-19 hourly.\n\n**Equal Opportunity Employer**\n\narenaflex is an equal-opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.\n\n**How to Apply**\n\nIf you're ready to make a difference and take your career to the next level, we want to hear from you! Please submit your application, including your resume and a cover letter, to
[email protected].\n\n**Benefits**\n\n* Competitive hourly rate: $18-19\n* Comprehensive benefits, including medical, dental, and vision coverage from day one\n* Opportunities for growth and professional development\n* Collaborative and dynamic work environment\n* Flexible scheduling to accommodate your needs\n\n**Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities**\n\narenaflex is an equal-opportunity employer, committed to providing a workplace that is free from discrimination and harassment. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.\n\n**Know Your Rights**\n\narenaflex is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.\n\n\n\n