About the position
At Regions, the Mortgage Loan Coordinator provides general sales and administrative support for an assigned mortgage sales office.
Responsibilities
• Schedules customer application appointments for Mortgage Loan Originators
• Obtains closing agent approvals and changes
• Creates, manages and distributes all management reports
• Handles routine and complex customer questions and assists with problem resolution via phone or email
• Acts as the main point of contact for customers and collects additional documentation as needed
• Prepares file for submission to the Operations department
• Obtains corrections for any audit or post-closing exceptions required from the Mortgage Loan Originator (MLO)
• Assists with walk-in customers
• Handles basic administrative tasks as needed
Requirements
• High School Diploma or GED
• One (1) year of administrative or mortgage experience
• Good verbal and written communication
• Good customer service and organizational skills
• This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to https://fedregistry.nationwidelicensingsystem.org for more information.
Nice-to-haves
• Previous Regions MLC Experience Preferred.
Benefits
• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program