Mom’s Meals is seeking a strategic, data-driven Manager, Consumer Business to help lead the optimization, expansion and ongoing evolution of our Private Pay business line. Ideal candidates will have experience with general management, brand management or product management roles—particularly with e-commerce / direct-to-consumer focused businesses — and a passion for delivering intuitive, high-impact experiences for consumers and business partners.
Reporting to the Director of Private Pay, you’ll act as a cross-functional connector and consumer business advocate, managing day-to-day business operations with excellence, ensuring strong performance across acquisition, retention, and customer satisfaction metrics, and exploring growth opportunities in collaboration with the Director of Private Pay and the broader Mom’s Meals team. This role is a blend of operational execution and customer-centric innovation—and is ideal for entrepreneurial individuals eager to make an impact in a mission-driven organization.
Salary range: $100,003-130,003
Position Responsibilities may include, but not limited to
- Business & Performance Management: Lead day-to-day business operations and contribute to performance management, with a focus on setting clear expectations and leveraging KPIs & analytics to assess performance
- Work collaboratively to support scaling operations, enhancing internal processes, and ensuring the consistent delivery of high-quality customer experiences
- Customer Experience Champion: Partner with operations, fulfillment, marketing, and customer care to ensure consistency and excellence across all customer experience touchpoints
- Utilize both quantitative data and qualitative insights to understand customer needs, identify friction points, and implement initiatives that enhance conversion, retention, and overall satisfaction
- Growth Initiatives Support: Partner with the Director of Private Pay to evaluate growth opportunities and manage end-to-end execution of select initiatives
- Work with both internal and external partners to align on objectives and deliver on action plans to achieve business goals
- Innovation & Competitive Intelligence: Contribute to innovation and continuous improvement by identifying relevant market trends, gathering competitive intelligence, and helping develop test-and-learn initiatives
- Partner with the Director of Private Pay and internal teams to turn insights into actionable pilots that drive customer satisfaction and business value
- Cross-Functional Collaboration & Leadership: Collaborate with marketing, IT, operations, data analytics, and customer service teams to deliver high-quality experiences that deliver on customer needs and drive business results
- Act as a key connector across teams to align priorities, timelines, and execution plans; facilitate ongoing engagement touchpoints and help maintain momentum on high-impact projects
Required Skills and Experience
- Bachelor's degree
- 5+ years’ experience in product management, brand management, or general management roles — preferably on a high growth, consumer-focused (or DTC) business
- Proven project management experience leading complex, cross-functional initiatives end-to-end
- Experience partnering with customer service, marketing, product, finance, fulfillment and IT teams in a matrixed environment
- Ability to think creatively and critically while executing at both strategic and tactical levels
- Entrepreneurial and hands-on—comfortable wearing many hats, adapting quickly, and driving initiatives forward in a fast-paced environment
- A strategic and analytical thinker with a track record of using data and customer insights to inform recommendations, prioritization and action plans
- Strong business acumen with proficiency in performance analysis and data tools (Excel, Power BI, etc.)
- Detail-oriented with a track record of delivering excellence
- Creative problem solver with a bias towards action and a deep curiosity for solving business challenges and understanding consumer needs.
- Passionate about user experience, with strong instincts for intuitive, customer-centric design and continuous improvement
- A collaborative communicator who builds relationships, influences and aligns multiple stakeholders, and inspires action
- Motivated by purpose, eager to make an impact through work that improves lives
Preferred Skills and Experience
- Familiarity with subscription models, digital commerce platforms, or multi-channel customer engagement
- Experience with agile or sprint-based project management frameworks
- Direct experience in a regulated industry such as healthcare, food
Physical Requirements
- Repetitive motions that include the wrists, hands and/or fingers
- Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
- Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus
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