Join the American Express Team as a Manager-Account Development and Unlock Your Career Potential
American Express is a global leader in the financial services industry, renowned for its commitment to innovation, customer satisfaction, and community engagement. With a rich history spanning over a century, we have established ourselves as a trusted partner for individuals and businesses worldwide. Our company culture is built on a foundation of integrity, respect, and teamwork, and we strive to create a work environment that is inclusive, diverse, and supportive of our colleagues' growth and development.
We are currently seeking an experienced Manager-Account Development to join our team in Denver. As a key member of our account development team, you will be responsible for driving the growth and retention of our existing US Small & Medium Enterprise key client relationships through face-to-face interactions. This is a unique opportunity to leverage your skills and expertise to make a meaningful impact on our clients' businesses and contribute to the company's success.
About the Role
The Field Account Development Dedicated Manager sits within a geographical territory and is responsible for the retention and continuous growth of our existing US Small & Medium Enterprise key client relationships, through face-to-face interactions. This entails having overall management of a defined portfolio of key existing accounts, identifying the evolving needs of our clients, ensuring we continue to serve those needs with our array of cash flow and payment solutions, to deepen our relationship with these clients. The key measurements of success for this Manager will be portfolio level account retention and volume growth.
Key Responsibilities
- Planning (10-20% of time): Identify accounts that are not utilizing the full terms and benefits of their AXP commercial products and prioritize those clients, identify top client information and track opportunity development in CRM database.
- Relationship Management (10-20% of time): Proactively reach out to customers to uncover opportunities, treat the customer until there's a change in customer spend in alignment with growth or retention conversations. Develop client-specific value proposition, identify key steps (strategy and tactics) to meet short and long-term client objectives.
- Client Solution (20-30% of time): Use consultative skills to maintain and develop the existing customer relationship and substantially grow charge volume (e.g., onboarding new vendors, expanding existing vendors, adding supplemental cards). Maintain a high level of knowledge about American Express products, processes (Underwriting, Line Increase, Customer Financials, Pricing, Contract), key internal partners (Risk, UWA, PPI) and tools (ONE.force, C360).
- Negotiate and Close (20-30% of time): Seek opportunities to up-sell and cross-sell commensurate with the needs of the client. Answer customer inquiries and bring in leadership, internal business partners and product specialists as appropriate to support growth opportunities and customers' needs.
- Compliance (100% of time): Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements.
Requirements and Qualifications
Essential Qualifications
- Bachelor's degree preferred.
- Excellent sales experience, 3-5 years minimum.
- Experience partnering with clients across various markets/industries.
- Experience in a highly-regulated industry.
Preferred Qualifications
- Strong customer relationship building skills to follow through and motivate clients to act.
- Consultative selling skills to effectively identify client needs to configure solutions that address client requirements and deliver value.
- Closing skills to overcome objections and resistance to proposed solutions with key client decision makers.
- Influence and persuasion skills to use appropriate interpersonal styles and communication methods to gain acceptance for products and/or services.
- Demonstrating value to proactively and consistently demonstrate the value of partnering with American Express.
- Results focus to demonstrate a competitive, positive attitude, quickly adapt to different situations, and recover from setbacks.
- Market, industry, and product knowledge to understand at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation.
What We Offer
At American Express, we are committed to creating a work environment that supports the growth and development of our colleagues. We offer a range of benefits and programs that prioritize their physical, financial, and mental well-being, including:
- Competitive base salaries.
- Bonus incentives.
- 6% Company Match on retirement savings plan.
- Free financial coaching and financial well-being support.
- Comprehensive medical, dental, vision, life insurance, and disability benefits.
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
- 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy.
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
- Free and confidential counseling support through our Healthy Minds program.
- Career development and training opportunities.
Why Join American Express?
At American Express, we value diversity, equity, and inclusion, and strive to create a work environment that is inclusive and supportive of all our colleagues. We believe that our colleagues are our greatest asset, and we are committed to providing them with the tools and resources they need to succeed.
As a Manager-Account Development at American Express, you will have the opportunity to:
- Develop and grow your career in a dynamic and fast-paced industry.
- Work with a diverse and talented team of professionals who are passionate about delivering exceptional customer experiences.
- Make a meaningful impact on our clients' businesses and contribute to the company's success.
- Enjoy a range of benefits and programs that support your physical, financial, and mental well-being.
How to Apply
If you are a motivated and experienced professional looking to take your career to the next level, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert link]. We look forward to hearing from you!
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Equal Opportunity Employer
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
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