Join the Team: Lead UX Product Researcher - Inspire & Motivate at Workwarp
Are you a passionate and experienced UX Product Researcher looking to make a significant impact in the digital experience landscape? Do you have a strong background in user-centric design and research-driven solutions? Look no further than Workwarp, where we're seeking a talented Lead UX Product Researcher to join our Inspire & Motivate team.
About Workwarp
At Workwarp, we're dedicated to helping families discover the joy of everyday life through our innovative digital experiences. Our UX team is comprised of design, content, research, and accessibility experts who share a passion for improving and innovating our digital experiences for guests, team members, and partners. As a Lead UX Product Researcher, you'll play a critical role in shaping the digital experience and driving business growth.
About the Role
As a Lead Product Researcher within our Inspire & Motivate team, you'll be at the forefront of Workwarp's evolving digital experience, shaping it for our guests and contributing to business growth. You'll focus on evolving how our guests discover newness and inspiration across Workwarp's end-to-end experience, with a deep focus on our Homepage and Category experiences. Your work will come to life on Workwarp's digital touchpoints, including web, mobile web, and native applications.
Key Responsibilities:
- Serve as a leader throughout the research project life cycle – recommending appropriate methodology, scoping, and coordinating the entire process, facilitating in-field research and post-research synthesis through analysis
- Provide expert guidance in leading, conducting, and synthesizing qualitative research projects – including, but not limited to: in-person moderated testing, remote moderated & unmoderated testing, surveys, heuristic reviews, benchmark studies, concept testing, online & in-store intercepts, ethnographies, shop-alongs
- Lead synthesis and analysis of research findings – activating the insights gleaned through observations and interviews and identifying key opportunity areas in the context of corporate strategic direction
- Use your influence to identify and pursue user-centric outcomes within and across products
- Effectively facilitate multiple cross-functional working teams and collaborate across multiple design and product teams
- Guide research process and mentor junior researchers
- Advance a culture of human-centered practice within UX, product, and engineering teams
- Build a network of relationships to enable your vision in service of our guest experience and Workwarp as a whole
Requirements and Qualifications
Essential Qualifications:
- 7+ years of experience as a product researcher with a strong portfolio showcasing successful case studies
- Preferred 4-year degree in Anthropology, Social Science, Design Research, Psychology, Human Factors, HCI, or related field
- Genuine curiosity about people and experiences
- Excellent written and verbal communication skills; demonstrated ability to effectively communicate complex concepts to cross-functional partners
- A strong ability to tell compelling stories from data
- Comfortable with ambiguity and can easily adjust to changing priorities
- Strong project management skills – experience managing and prioritizing multiple projects at various stages in the project life cycle
- Advanced strategic problem-solving, systems thinking, and collaboration skills
Preferred Qualifications:
- Experience running, recruiting, moderating, and analyzing research and thinking strategically about their application
- Exhibit a growth mindset
- Comfortable speaking to a diverse group of people and leading conversations to uncover research insights
What We Offer
At Workwarp, we're committed to investing in our team members and providing a comprehensive benefits package. This includes:
- Competitive salary: $126,600.00 - $227,900.00 per year
- Comprehensive health benefits and programs, including medical, vision, dental, life insurance, and more
- 401(k) and employee discount
- Short-term disability, long-term disability, paid sick leave, paid national holidays, and paid vacation
- Opportunities for career growth and professional development
Work Environment and Culture
At Workwarp, we pride ourselves on a culture that values innovation, collaboration, and user-centric design. As a remote or hybrid team member, you'll have the flexibility to work from home or an alternate location, with the opportunity to travel to HQ up to 4 times a year. Our team is passionate about delivering exceptional digital experiences, and we're looking for talented individuals who share our vision.
How to Apply
If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please submit your application by March 14, 2024. We're excited to review your application and discuss this opportunity further.
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Americans with Disabilities Act (ADA)
Workwarp is committed to providing reasonable accommodations with the application process upon request. If you have a disability and require assistance, please visit our website or reach out to our Guest Services team for additional information.
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