Unlock Your Potential in a Dynamic and Global Environment
We're seeking a highly skilled and experienced Promotional and Partner Operations Associate Manager to join our Disney Direct-to-Consumer (DTC) team. As a key player in our global operations, you will oversee the execution of promotional offers through partnerships and internal campaigns, driving growth and profitability for our streaming services, including Disney+, Hulu, and ESPN+.
Key Responsibilities:
- Lead the end-to-end process of launching promotional initiatives, collaborating with internal stakeholders and regional teams to ensure operational readiness and compliance with standard procedures.
- Manage partnership campaign projects, mitigating risks and ensuring launch readiness through operational meetings and task execution.
- Develop and maintain runbooks and process documents for Partner Operations, providing guidance to internal and external partners on redemption-based partnerships.
- Serve as a subject matter expert on new promotional offer types and capabilities, including promotions on Hulu, Disney+, bundled services, and various retail and in-app purchase promotions.
- Plan and project manage promotional initiatives, including resource planning, project planning, progress tracking, and milestone documentation.
- Implement and document business processes focused on operational efficiency and global scalability, ensuring compliance with team standard operating procedures.
- Collaborate with regional teams in Canada, EMEA, LATAM, and APAC to support local launches of partnerships and promotional initiatives, and work across international teams to support the global partnership pipeline.
Requirements:
- 3+ years of experience in business operations, account management, project management, or a similar field.
- Strong project management, organizational, and communication skills.
- Proficient in Google Suite, especially Google Slides.
- Skilled in creating professional visualizations of data and processes.
- Capable of working across time zones with a focus on global scalability.
- Excellent oral and written communication and problem-solving abilities.
- Exceptional interpersonal skills for fostering strong relationships.
- Adept at navigating matrixed organizations and global partner networks.
- Comfortable in fast-paced environments supporting new products and businesses.
Nice-to-Haves:
- Experience in the digital subscription or entertainment industries.
- Experience working with project management tools such as Atlassian JIRA, Smartsheet, and Asana.
What We Offer:
- Competitive salary and financial benefits, including bonuses and long-term incentive units.
- Medical insurance coverage and a comprehensive range of other benefits.
- Opportunity to work with a global and dynamic team, supporting new products and businesses.
Take the Next Step
Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
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