Job Summary:
As an Entry-Level System Developer - GT, you will be part of an agile team that provides application support for specified tech products and services. This role involves first-line support, basic optimization, administration, configuration, maintenance, and troubleshooting/problem-solving with end-users of these tech products and services.
Key Responsibilities:
- Apply problem-solving skills to solve technical problems on existing applications
- Take ownership of developing advanced design thinking and problem-solving skills in preparation for greater complexity, changing, or evolving tech
- Implement configuration, optimization (e.g., upgrades), and maintenance activities (e.g., regular maintenance patches) for enterprise-wide applications
- Schedule and oversee planned maintenance tasks, such as backups and performance tuning, in production for tech products and services
- Provide inputs into application documentation for end-users
- Leverage application documentation to guide users through application support processes
- Leverage knowledge gained on support/trouble-shooting processes to make recommendations for user documentation and/or application changes/enhancements
- Execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and minimize issues
- Follow governance and risk procedures for all application support (e.g., upgrades, maintenance, etc.)
- Work as part of an integrated application/product/service team throughout their lifecycle and assist in the application-related aspects of designing, testing, operating, and improving technology products and services
- Identify stakeholder and communication dependencies/interdependencies and requirements in all application support processes and ensure these are followed prior to any application support implementation
- Proactively identify any risks ahead of application support processes (e.g., changes, optimization, maintenance, batch uploads, etc.)
- Develop and maintain knowledge in application functionality, user workflow, and business processes to improve the level of support provision on an ongoing basis
- Develop sufficient knowledge of application infrastructure (server, network, security) to improve application support inputs
- Compile and maintain inventory of applications and related details
- Meet all SLA requirements associated with application support being provided
- Follow identified risk, governance, and control procedures for all application support provided (e.g., backup, documentation, etc.)
- Maintain awareness of application risks and opportunities for improvement
Requirements:
- Bachelor's Degree in Information Technology
- Strong problem-solving skills and ability to work in an agile team environment
- Excellent communication and documentation skills
- Ability to work in a fast-paced environment with multiple priorities
About Us:
At Absa Group Limited, we are a diversified standalone African financial services group, delivering an integrated set of products and services across personal and business banking, corporate and investment banking, wealth, investment management, and insurance. We are committed to empowering Africa's tomorrow, one story at a time.
How to Apply:
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
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