Job Title: IT Support Specialist - Unlock Your Potential with Averro

Join Our Dynamic Team: Become an IT Support Specialist at Averro We're seeking a highly skilled and motivated IT Support Specialist to join our national IT team, providing top-notch support to our internal customers. As a key member of our team, you'll have the opportunity to work in a state-of-the-art, remote office environment and enjoy a competitive compensation package, including a salary and comprehensive benefits.

As an IT Support Specialist at Averro, you'll be responsible for providing exceptional customer service, resolving technical issues, and managing IT systems and infrastructure. If you have a passion for IT, excellent communication skills, and a strong work ethic, we want to hear from you.

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Job Summary: We're looking for an experienced IT Support Specialist to join our team, providing level 1 support for all IT-related inquiries and managing local IT tasks at our physical site. The ideal candidate will have medium-level IT support skills, a desire to learn, and a strong customer service focus.

Responsibilities:

• Act as the first point of contact for IT issues, collaborating with national IT team members to resolve tickets efficiently
• Maintain the IT ticketing system, ensuring timely resolution and updates for internal customers
• Provide hands-on IT assistance, training, and support for staff on computer systems, security, and software
• Manage non-enterprise systems, such as badge or camera systems, and provide local IT support
• Collaborate with external IT network providers to identify and resolve network and infrastructure issues
• Escalate tickets and calls as needed, retaining ownership throughout the escalation process
• Supervise and assist team members with issues in multiple offices, ensuring seamless IT support
• Maintain confidentiality of company information, IT passwords, and other crucial IT data

Requirements:

• High school graduate or GED equivalency, with at least 5 years of experience in IT infrastructure and systems administration
• BS in a related field with 3 years of experience (acceptable alternative)
• Well-developed customer service skills, with a proven track record of excellent communication and problem-solving
• Medium to expert knowledge of desktop hardware and operating systems (Windows 10)
• Experience with ticket logging systems, Microsoft (Office) 365, and other desktop software
• Basic systems management experience with Microsoft 365 and other common IT platforms
• Ability to analyze and resolve technical issues, working with remote users through phone and software

Preferred Qualifications:

• Knowledge of server administration, Clinical Research software, and phone systems administration
• Understanding of network infrastructure, switches, firewalls, and other hardware or software
• Experience with Clinical platforms and system administration

Why Averro? We're a Veteran-Owned organization dedicated to delivering innovative technology services, business consulting, and talent solutions. Our values - Family First, Be Uncommon, Culture Wins - drive our commitment to client satisfaction, timely support, and unmatched consultant care. Join our team and experience a culture that prioritizes your growth and success.

Benefits and Perks: We offer a comprehensive benefits package, including group medical insurance, 401K retirement savings, sick leave, and our employee assistance program. Choose from three benefit package options tailored to your needs and desires, with PTO, paid holidays, and optional pet and legal insurance.

We Want to Hear From You!

If you're a motivated and skilled IT professional looking for a new challenge, apply today and join our dynamic team. Let's build the future together!

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