**Job Title:**

Experienced Customer Service Representative II - Remote Support Specialist for Diverse Client Base **Job Description:**

About blithequark

At blithequark, we pride ourselves on delivering world-class managed staffing and talent consulting services that exceed our clients' expectations. Our commitment to diversity and inclusion is reflected in our diverse workforce, which mirrors the clients and communities we serve. As a leading staffing solutions organization, we strive to create a positive impact on the lives of our clients, employees, and the communities we touch.

Job Summary

We are seeking an experienced Customer Service Representative II to join our remote team at blithequark. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, including responding to inbound calls, voicemails, and emails. Your primary focus will be on delivering world-class customer service, ensuring that our clients receive the support they need to succeed.

Duties & Responsibilities

As a Customer Service Representative II at blithequark, you will be responsible for:

• Responding to inbound calls and voicemails on the provider relations line, addressing a range of inquiries, including application status for provider enrollment, assistance applying for a Medicaid provider number, and compliance reviews.
• Committing to delivering exceptional customer service, ensuring that our clients receive the support they need to succeed.
• Creating accurate call logs in our system, summarizing contact details with providers and applicants.
• Supporting team and business goals for enrollment support and customer service.
• Assisting with other tasks as needed, including document uploads.

Required Skills

To succeed in this role, you will need:

• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
• Proficiency in computer software, including MS Word, Excel, Outlook, and internet skills.
• The ability to exercise independent judgment, based on policy and procedure.
• Attention to detail and accuracy, with a focus on meeting deadlines and adhering to established standards.

Qualifications

To be considered for this role, you will need:

• At least 2 years of customer service experience, with a focus on delivering exceptional support to clients.
• A Bachelor's degree and 2 years of paid experience, or 36 months of paid experience working with critical care providers, public health providers, or providers that care for children, older adults, persons with traumatic brain injury, or persons with developmental disabilities.
• One year of the experience must have included provider monitoring, Medicaid or third-party payer provider billing, or provider training.
• One year of the experience must have been in a home health program, community health program, hospital, private practice, publicly funded institution, long-term care program, mental health program, community-based social service program, or any other program addressing the needs of special populations.

Working Conditions

As a remote employee, you will be working from home, with access to a quiet and distraction-free workspace. You will need:

• A reliable internet connection and a computer with updated software to support remote desktop.
• A headset to ensure clear communication with clients and colleagues.
• The ability to work a standard schedule, from 8:00am-4:30pm EST.

Compensation and Benefits

As a valued member of our team, you can expect a competitive compensation package, including:

• A reasonable range of compensation, based on your skills, experience, and location.
• A range of benefits, including health insurance, retirement savings, and paid time off.

Career Growth and Learning Opportunities

At blithequark, we are committed to helping our employees grow and develop their careers. As a Customer Service Representative II, you will have access to:

• Regular training and development opportunities, to help you improve your skills and knowledge.
• A mentorship program, to support your career growth and development.
• A collaborative and supportive work environment, where you can share your ideas and learn from your colleagues.

Company Culture

At blithequark, we value diversity, inclusion, and teamwork. We are committed to creating a positive and supportive work environment, where our employees can thrive and grow. As a member of our team, you can expect:

• A collaborative and inclusive work environment, where everyone is valued and respected.
• A focus on work-life balance, with flexible scheduling and paid time off.
• A commitment to diversity and inclusion, with opportunities for professional growth and development.

How to Apply

If you are a motivated and customer-focused individual, with a passion for delivering exceptional support to clients, we encourage you to apply for this role. Please submit your application, including your resume and a cover letter, to [insert contact information]. We are an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates, regardless of their background or experience. Apply Now Apply Now