About the position
The IDM System Administrator is a critical member of the NBCU Cyber Security IAM Operations team, responsible for being the face of our customers and providing excellent, world-class customer support. The System Administrator interfaces with all our businesses within NBCUniversal and provides support for Identity and Access Management, Directory Services, and DNS.
Responsibilities
• Work collaboratively across NBCU Cyber IAM to help drive operations forward
• Monitor queues and respond to customer requests surrounding the following services:
• Sailpoint and Waveset IGA system alerts
• CyberArk and Remediant Operations
• Active Directory and Azure (Entra ID)
• Have a flexible work schedule to be able to rotate shifts to accommodate on-call schedules when needed
• Learn, create, and document SOPs around performing tasks and supporting services
• Support Audit engagements focusing on pulling together reports and remediating findings
• Review Application Monitoring reports and ensure we have adequate response and alerting
• Assist in performing RCAs for system-level support issues and incidents
Requirements
• The IAM Systems Administrator must have 3 or more years of experience in at least 2 of the following areas:
• SailPoint, Oracle WaveSet, CyberArk or Remediant
• Active Directory/Entra ID Administration
• IAM System Administration and troubleshooting
• ServiceNow, JIRA, or other similar ticketing systems
• Windows / Linux / Mac Administration and configuration
• Knowledge and understanding of IDPs such as PING, OKTA, Azure
• Basic networking knowledge and troubleshooting
• Basic Knowledge of SQL
Nice-to-haves
• Scripting experience strongly desired (Python, Bash, etc.)
• Experience managing Web Servers (TomCat, JBoss, Drupal)
• Self-starter
• Fast learner and the ability to understand large, complex infrastructures
• Expertise working on a team with motivated cross-functional individuals
• The ability to work with demanding customers
• The ability to work as part of a team and share knowledge
• The ability to work directly with Customers and understand their needs and concerns
• Excellent communication and customer service skills
• Ability to work across platforms and with various support teams
• Ability to want to learn and grow
• Must be a team player
Benefits
• This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks.
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