Role Description
The Behavioral Health EAP Consultant I is responsible for providing 24/7 Behavioral Health and Employee Assistance services to up to approximately 10 million lives.
• Supports Employee Assistance Program (EAP) service department by responding to initial customer contacts and requests for services; receives client requests, assesses situations, and determines appropriate courses of action.
• Provides telephone and/or on-site support for crisis intervention, assessment, short-term problem resolution, and referral to appropriate provider(s).
• Manages Critical Incident Stress Debriefing requests.
• Assesses members and assists them in accessing behavioral healthcare benefits available under their health plan.
• Manages shared mailbox that is used by clients and external vendors to forward information that must be reviewed and placed in the documentation system.
Qualifications
• Requires a HS diploma or equivalent and a minimum of 3 years of direct psychiatric and/or substance abuse experience; or any combination of education and experience that would provide an equivalent background.
• Current unrestricted license such as (but not limited to) LPC (as allowed by applicable state laws), LCSW, LMSW, LMFT, LMHC, or Licensed Professional Counselor, in applicable state(s) required.
• MA/MS preferred.
• Spanish bilingual preferred.
Requirements
• Shift: Monday – Friday; 9:30am – 6:00pm MST
• Location: Virtual; Alternate locations may be considered if candidates reside within a commuting distance from an office.
• This role enables associates to work virtually full-time, with the exception of required in-person training sessions.
• Candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment unless an accommodation is granted as required by law.
Benefits
• Market-competitive total rewards including merit increases, paid holidays, Paid Time Off, and incentive bonus programs.
• Medical, dental, vision, short and long-term disability benefits.
• 401(k) + match, stock purchase plan, life insurance, wellness programs, and financial education resources.
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