Experienced Vice President of Underwriting Operations and Customer Service – Insurance Industry Leader for blithequark

Introduction to blithequark

At blithequark, our mission is to empower small businesses to thrive by making commercial insurance affordable and accessible. We leverage cutting-edge technology to transform the way small businesses buy and experience commercial insurance. As a diverse team of builders, dreamers, and entrepreneurs, we are driven by core values and operating principles that guide every decision we make. We are committed to creating a work environment that is inclusive, supportive, and empowering, where our team members can grow and develop their skills.

About the Role

We are seeking an experienced Vice President of Underwriting Operations and Customer Service to lead our customer-focused team. As a customer advocate and executive, you will steward the customer experience journey and deliver effortless experiences that live up to our brand promise. You will continually create, develop, and evolve digital experiences at key points within the customer lifecycle, integrating compliance and automated solutions as needed. Your goal will be to develop, build, and lead a best-in-class customer experience that meets the current expectations of users and partners, with a focus on personalized, responsive, and frictionless interactions.

Key Responsibilities

• Direct the overarching strategy, scale, and performance of our customer experience umbrella, including customer success, agent experiences, and underwriting operations
• Develop and implement a strategic outline and pathways of work for the customer experience team, with a focus on current and future goals
• Manage key relationships with leaders inside and outside of the organization to ensure excellent customer experience and outcomes
• Establish high-impact relationships with the team and develop leaders to ensure excellence is maintained throughout the business sector
• Oversee the development of CX forecasts, planning, and measurement of key data points, including financial and productivity metrics
• Lead team leadership, including building, scaling, and developing teams with intention, and advocating for the needs of the team to manage timelines and deliverables
• Drive teamwork with customer experience in mind, including setting and meeting metrics and deliverables around policy services and customer experience
• Develop and drive customer experience strategic initiatives, including managing partners, establishing and measuring metrics, and strategizing for growth and future lines of business

Essential Qualifications

• Bachelor's Degree in a related field is required
• 5 years of experience in a senior operating role leading as a Director, VP, or Executive level for customer-facing organizations
• 10 years of overall P&C Insurance Industry experience is required
• Proven track record of leading senior leaders and driving results
• Executive presence, business acumen, and the ability to drive strategy and deliverable outcomes
• Ability to manage influence through persuasion, negotiation, and consensus building
• Ideally, a combined background of post-sale and sales experience in a high-volume, transactional-focused environment
• Advanced knowledge of the insurance industry is required, with knowledge of workers' compensation highly preferred

Preferred Qualifications

• Excellent process management and data analysis skills
• High ability to use data and metrics for decision-making and strategic process mapping
• Strong empathy for customers and team members, and a passion for revenue and growth
• Deep understanding of value drivers in recurring revenue business models
• Analytical and process-oriented mindset
• Demonstrated desire for continuous learning and improvement
• Enthusiastic and creative leader with the ability to inspire others
• Excellent communication and presentation skills

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Vice President of Underwriting Operations and Customer Service, you will have the opportunity to lead a high-performing team, develop and implement strategic initiatives, and drive business results. You will also have access to ongoing training and development opportunities, including mentorship, coaching, and industry conferences. Our goal is to help you achieve your career goals and advance in your career.

Work Environment and Company Culture

Our work environment is fast-paced, dynamic, and collaborative. We believe in empowering our team members to take ownership of their work and make decisions that drive business results. We also believe in having fun and celebrating our successes. Our company culture is built on our core values, which include a commitment to excellence, integrity, and customer satisfaction. We are a diverse and inclusive team, and we welcome applicants from all backgrounds.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a base salary range of $195,000 - $250,000 USD. We also offer a range of perks and benefits, including comprehensive health plans, generous PTO, future-focused 401k match, and generous parental and caregiver leave. Our goal is to make all aspects of working with us as easy as possible, including our offer process. We work hard to present an equitable and fair offer that reflects your knowledge, skills, and experience.

Conclusion

If you are a motivated and experienced leader with a passion for customer experience and insurance, we encourage you to apply for this exciting opportunity. As a Vice President of Underwriting Operations and Customer Service at blithequark, you will have the chance to make a real impact on our business and drive results. You will also have the opportunity to work with a talented and dedicated team, and to develop your skills and advance your career. Don't miss out on this opportunity to join our team and help us achieve our mission of empowering small businesses to thrive.

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