Introduction to Costco and Our Mission
Come and be a part of one of the world's most successful and respected companies, Costco, a leader in the retail industry. With operations in fourteen countries, we are committed to providing a family-oriented, employee-driven environment where our team members thrive and succeed. Our IT department is at the forefront of driving innovation and technological advancements to support our business operations. We are now seeking an experienced and skilled Remote Network Support Specialist to join our dynamic team on a part-time basis, working from the comfort of your own home.
About the Role
As a Remote Network Support Specialist, you will play a critical role in ensuring the smooth operation of our network systems, providing top-notch support to our internal stakeholders, and collaborating with our service providers to resolve network issues promptly. Your expertise will be invaluable in maintaining our network infrastructure, troubleshooting problems, and implementing best practices to drive network efficiency and reliability.
Key Responsibilities
- Monitor and maintain our organization's network systems, including hardware, software, and power components.
- Test and analyze network facilities, track performance and status, and assist in identifying and resolving network failures.
- Coordinate the details of a network outage, including occasional emergency replacement of inoperable hardware to minimize the impact on the business.
- Collaborate with service providers to restore service and work with internal stakeholders to ensure seamless communication and issue resolution.
- Operate the incident line, including opening, prioritizing, investigating, following up, notifying, escalating, communicating, and documenting incidents, and engaging additional resources as needed for incident resolution.
- Answer and respond to Network Support hotline calls to assist end-users and minimize business disruption.
- Answer Network Support email requests and demands.
- Perform proactive daily task lists and delegate assigned tasks in Smartsheet.
- Lead and participate in weekly team meetings.
- Open and monitor Cisco TAC cases on faulty Cisco equipment and see them through to resolution.
- Review and administer corporate office data storage rooms.
Essential Qualifications
To be successful in this role, you will need:
- At least 1 year of experience in a help-related field or 1 year of network experience with network training.
- Basic understanding of Ethernet, Fiber, Edge Transfer, AVPN, ISDN, Dedicated IP, and Routing protocols.
- Basic knowledge of network hardware and software, including routers, switches, and wireless controllers.
- Basic understanding of subnetting, VLANs, and network topology.
- Excellent written and verbal communication skills, phone etiquette, and customer service skills.
- Advanced skills in troubleshooting and analysis with incidents and issues.
- Experience or understanding of ITIL/Trucks incident, problem, change, knowledge, and request processes.
- Demonstrated strong work ethic and positive, mature, professional attitude.
- Ability to work independently with minimal supervision.
- Process-oriented, understands the benefits of processes, and the need for compliance.
- Ability to explain or convey technical terms to non-technical audiences.
- Effectively seeks, suggests, or implements improvements for team processes and techniques.
- Ability to work well under pressure and within time constraints.
- Creative, innovative, and highly responsive with a strong desire to keep learning.
- Team player who works collaboratively with others, sharing ideas, collaborating, and ultimately putting team goals first.
- Demonstrated strong organizational skills to meet tight deadlines.
- A strong understanding of Google Suite.
- Occasional travel may be required.
- Willing to work off-hours shifts as required, including weekends, holidays, and 24/7 on-call responsibilities on a rotational basis.
Preferred Qualifications
While not essential, the following qualifications are desirable:
- At least 1 year of Costco warehouse/warehouse operations experience.
- Good understanding of Costco business warehouse and stop equipment.
- Basic knowledge of network monitoring tools to aid in issue identification and resolution.
- Studying for or having CCNA certification.
- Networking degree.
- ITIL Foundation Certification.
- Knowledge of scripting languages (Python, Google Apps Script, etc.).
Career Growth Opportunities and Learning Benefits
At Costco, we are committed to the growth and development of our team members. As a Remote Network Support Specialist, you will have access to:
- Ongoing training and development opportunities to enhance your technical skills and knowledge.
- Mentorship and coaching from experienced professionals in the field.
- Opportunities to work on exciting projects and collaborate with cross-functional teams.
- A dynamic and supportive work environment that encourages innovation and creativity.
Work Environment and Company Culture
At Costco, we pride ourselves on our unique and inclusive company culture. As a team member, you can expect:
- A collaborative and dynamic work environment that values diversity and inclusion.
- A strong focus on work-life balance and employee well-being.
- Opportunities to participate in community service and volunteer programs.
- A comprehensive benefits package, including paid time off, medical benefits, and a 401(k) plan.
Compensation, Perks, and Benefits
We offer a competitive hourly rate of $35/hour, as well as a range of benefits, including:
- Comprehensive medical benefits, including medical, dental, vision, and pharmacy coverage.
- 401(k) plan with company match.
- Paid time off and holidays.
- Opportunities for career advancement and professional growth.
Conclusion
If you are a motivated and experienced network support specialist looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Remote Network Support Specialist at Costco, you will be part of a dynamic team that values innovation, collaboration, and customer satisfaction. Don't miss out on this chance to join one of the world's best companies to work for. Apply now and take the first step towards an exciting and rewarding career with Costco!
: Click here to submit your application
Apply Now