Experienced Remote Administrator on Call – Organ Donation Support and Coordination Specialist

Introduction to LifeLink

We Are LifeLink, a pioneering organization dedicated to maximizing the gift of life while giving hope to donor families and transplant patients. Our Vision is to honor donors and save lives through organ and tissue donation, guided by our core Values of Compassion, Excellence, Legacy, People, and Quality. With a rich history spanning over four decades, we have established an amazing culture that fosters growth, support, and dedication among our team members. If you are passionate about making a difference in the lives of others, we invite you to join our team of dedicated professionals who are committed to saving lives.

Job Overview

The Remote Administrator-on-Call (Remote AOC) plays a vital role in supporting our recovery services staff by overseeing activities related to donor assessment and recovery. As a Remote AOC, you will be responsible for providing consistent oversight, utilizing evidence-based critical thinking, organizational policy and procedures, and regulatory standards/requirements. Your expertise will focus on quality and process improvement throughout the donation process, ensuring that all pertinent documentation and information are safeguarded and provided to internal and external stakeholders in a timely and accurate manner.

Key Responsibilities

• Collaborate with the Referral Coordinator (RC) to utilize available staff and resources, providing the highest level of support and customer service to referring hospitals and organizations.
• Maintain awareness of all active donors and referrals, ensuring that the legal-next-of-kin is informed about donation status or approach for organ and tissue donation.
• Provide real-time direction and guidance to staff for identification, evaluation, authorization, clinical management, organ allocation, and surgical recovery, maximizing every organ donation opportunity.
• Proactively engage with staff to provide thorough, in-depth guidance, utilizing highly developed clinical expertise and advanced knowledge of the organ donation process.
• Participate in performance improvement initiatives, identifying trends and supporting formal staff education needs, including involvement in regular case activity reviews.
• Engage in review, education, and required organizational meetings to promote best practice sharing and interdepartmental collaboration.
• Provide regulatory oversight and verification of critical aspects of the donation process, such as brain death documentation, hemodilution, additional risk status, infectious disease testing results, allocation variances, and transplant center/surgeon issues.

Requirements and Qualifications

To be successful in this role, you will need:

• A Bachelor's degree or equivalent combination of education, management, and/or AOC experience.
• Minimum of three years' experience as a procurement organization clinical coordinator or two years in management and/or AOC.
• Advanced knowledge of human anatomy and medical terminology, organ perfusion, strong decision-making capabilities, and strong attention to detail.
• Excellent verbal and written communication and customer service skills.
• Ability to work within a high-paced and elevated stress environment, prioritizing remote work to accomplish goals and meet the needs of all stakeholders.
• Remain current on all LifeLink and OPTN policies, CMS regulations, and relevant state and federal laws.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Prior experience in a remote or on-call role, with a proven ability to work independently and as part of a team.
• Advanced certification in a related field, such as CPTC or CPT.
• Experience with electronic medical records and donor management software.
• Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.

Skills and Competencies

To excel in this role, you will need to possess:

• Strong clinical expertise and knowledge of the organ donation process.
• Excellent communication and interpersonal skills, with the ability to work effectively with staff, hospitals, and other stakeholders.
• Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Ability to work in a fast-paced environment, with a high level of emotional intelligence and resilience.
• Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.

Career Growth and Development

At LifeLink, we are committed to the growth and development of our team members. As a Remote AOC, you will have opportunities to:

• Develop your clinical expertise and knowledge of the organ donation process.
• Participate in performance improvement initiatives and contribute to the development of best practices.
• Engage in ongoing education and training, including workshops, conferences, and online courses.
• Pursue advanced certification and professional development opportunities.

Work Environment and Company Culture

Our remote work environment is designed to support your success, with:

• A strong team environment, with regular communication and collaboration.
• Access to cutting-edge technology and software, including electronic medical records and donor management systems.
• A comprehensive benefits package, including company-paid medical, dental, disability, and life insurance, as well as a generous pension plan and paid time off.
• A culture that values compassion, excellence, legacy, people, and quality, with a commitment to making a difference in the lives of others.

Compensation and Benefits

We offer a competitive salary and comprehensive benefits package, including:

• Company-paid medical, dental, disability, and life insurance.
• Generous pension plan and paid time off.
• Opportunities for professional development and growth.
• A culture that values work-life balance and employee well-being.

Conclusion

If you are a dedicated and compassionate professional, with a passion for making a difference in the lives of others, we invite you to join our team as a Remote Administrator-on-Call. With a competitive salary, comprehensive benefits package, and opportunities for growth and development, this is an exceptional opportunity to advance your career and make a meaningful impact. Apply now to take the first step towards a rewarding and challenging career with LifeLink.

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