Introduction to NQM Funding, LLC
NQM Funding, LLC is a leading secondary market investor in the Non-QM space, operating both wholesale and correspondent channels. Our company is dedicated to providing cutting-edge Non-QM programs, excellent service, and competitive pricing to our clients. We believe in fostering a culture of innovation, teamwork, and customer satisfaction. As a top player in the industry, we are committed to rewarding talent and providing a comprehensive total rewards package to our employees.
Job Overview
We are seeking a highly skilled and experienced Relationship Manager to join our TPO Operations team. As a Relationship Manager, you will be the primary point of contact between our clients and internal departments, responsible for managing loans through the pipeline and providing exceptional customer support. This is a remote position that offers the opportunity to work independently and collaboratively as part of a dynamic team.
Key Responsibilities
- Oversee loans throughout each stage of the process, working with clients to obtain necessary conditions to move the loan through the process
- Serve as the point of contact for any issues or escalations from clients and/or Account Executives
- Partner with Account Executives on pipeline management and client relationship development
- Provide loan status updates to clients throughout the loan process
- Manage lock expirations and estimated closing dates
- Lead onboard training for new clients, including training on our portal and/or how to do business with NQM Funding, LLC
- Demonstrate knowledge of our TPO or NDC Portal to help clients with issues and add documents needed for underwriting
- Be available to clients and Account Executives to answer underwriting questions on non-QM programs, including working with underwriting and/or management on possible condition and documentation alternatives
- Communicate needed items to complete a requested review to requestors and Account Executives
- Maintain company service level and turn-time standards
- Stay up-to-date with changes to underwriting guidelines
- Coordinate with management, sales, and underwriting to improve efficiencies and customer service within the department and across other departments within the TPO or NDC division
- Perform other related duties as assigned
Essential Qualifications
To be successful in this role, you should have:
- 3-5 years of mortgage lending experience, preferably at a senior processor or junior underwriter level
- Strong attention to detail and organizational skills
- Excellent communication, interpersonal, and PC skills, including demonstrated rapport-building abilities
- Ability to work independently with frequent interruptions and communicate effectively with people at all levels
- High school diploma or equivalent required; a combination of experience and education will be considered
Preferred Qualifications
While not required, the following qualifications are preferred:
- Experience working in a remote or virtual environment
- Knowledge of Non-QM lending programs and guidelines
- Familiarity with mortgage industry software and technology
- Previous experience in a customer-facing role, preferably in a mortgage lending or financial services environment
Skills and Competencies
To excel in this role, you should possess:
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines
- Strong attention to detail and ability to maintain accuracy in a high-volume environment
- Ability to build and maintain strong relationships with clients and internal stakeholders
Career Growth Opportunities
- Develop your skills and knowledge in Non-QM lending and mortgage industry operations
- Take on additional responsibilities and contribute to the growth and success of our company
- Collaborate with experienced professionals and learn from their expertise
- Participate in training and development programs to enhance your skills and advance your career
Work Environment and Company Culture
NQM Funding, LLC is dedicated to creating a positive and supportive work environment that fosters collaboration, innovation, and employee satisfaction. As a remote employee, you will be part of a dynamic team that values flexibility, autonomy, and open communication. Our company culture is built on the principles of:
- Respect and inclusivity
- Teamwork and collaboration
- Innovation and continuous improvement
- Customer satisfaction and loyalty
- Employee recognition and rewards
Compensation, Perks, and Benefits
NQM Funding, LLC offers a competitive total rewards package, including:
- Salary range: $70,000 - $75,000 per year, plus bonus
- Comprehensive benefits package, including medical, dental, vision, and life insurance
- 401(k) plan and other retirement savings options
- Paid time off and holidays
- Opportunities for professional development and career advancement
- Flexible work arrangements and remote work options
Conclusion
If you are a motivated and experienced mortgage professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Relationship Manager at NQM Funding, LLC, you will have the chance to make a meaningful contribution to our company's success, develop your skills and knowledge, and advance your career in a dynamic and supportive environment. Don't miss out on this opportunity to join our team and take your career to the next level. Apply today!
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