Experienced Realtime Technical Services Coordinator for Night Shift - Captioning Expertise in a Dynamic Environment

Join VITAC, a Core Division of The Verbit Group, as a Realtime Technical Services Coordinator

At VITAC, a leading provider of captioning solutions, we're committed to making all video and audio content accessible to everyone. With 35 years of expertise in captioning and a unique blend of Artificial Intelligence and Human Intelligence, we're revolutionizing the way content is consumed. As a Realtime Technical Services Coordinator, you'll play a vital role in our real-time captioning department, providing customer and captioner support in a fast-paced environment.

About the Role

We're seeking a highly experienced and skilled Realtime Technical Services Coordinator to join our Operations team at VITAC. As a night shift coordinator, you'll be responsible for ensuring the continuity of closed captions for live TV networks, troubleshooting client issues, and partnering with Realtime Captioners to set up and verify captions for their scheduled programs.

Key Responsibilities

• Set up closed captioning for live TV networks, ensuring on-air continuity of captions for all shows being captioned.
• Research and transcribe scripted portions of programming, using attention to detail to ensure that caption files are correct for live broadcast.
• Troubleshoot and resolve client issues to ensure continuity of closed captions, providing excellent customer service.
• Partner with Realtime Captioners to set up, test, and verify captions for their scheduled programs.
• Assist clients and Captioners with various questions about connections, caption placement, and other technical issues.

Essential Qualifications

To succeed in this role, you'll need:

• A high school diploma; Associate's or Bachelor's degree preferred.
• The ability to work variable shifts, including late evenings, weekends, and holidays.
• Strong English grammar and proofreading skills.
• MS Office proficiency.
• Moderate typing ability at 35 wpm.
• The ability to work effectively on independent tasks or cooperatively as part of a team.
• Experience with video equipment is helpful, but not required.
• Customer service/retail experience is a plus.

You'll also need to successfully pass VITAC proficiency tests to demonstrate your skills and expertise.

Skills and Competencies

To excel as a Realtime Technical Services Coordinator, you'll need:

• Excellent communication and problem-solving skills.
• The ability to work under pressure and manage multiple tasks simultaneously.
• A strong attention to detail and accuracy.
• A customer-centric approach, with a focus on delivering exceptional service.
• A willingness to learn and adapt to new technologies and processes.

About Verbit and VITAC

Verbit is a leading provider of AI-powered transcription, captioning, and translation solutions. With a team of 500+ individuals and a network of 5,000 human professional transcribers, we're making all video and audio content accessible to everyone. VITAC, a core division of The Verbit Group, brings 35 years of captioning expertise to the table, combined with Verbit's innovative AI technology.

As a Verbitizer, you'll be part of a dynamic team that's passionate about making a difference. You'll have the opportunity to work with leading universities, corporations, legal agencies, and media entities, and be part of a company that's pushing the boundaries of industry practices.

Career Growth Opportunities and Learning Benefits

At Verbit and VITAC, we're committed to helping our team members grow and develop their skills. As a Realtime Technical Services Coordinator, you'll have the opportunity to:

• Develop your technical skills and expertise in captioning and transcription.
• Improve your customer service and communication skills.
• Work with a talented team of professionals who are passionate about making a difference.
• Take advantage of flexible remote work opportunities and work from our offices in New York, San Francisco, Tel Aviv, and Kyiv.

Work Environment and Company Culture

We're a company that values diversity, equity, and inclusion. We're committed to creating a work environment that's inclusive, supportive, and empowering. As a Verbitizer, you'll be part of a team that's:

• Tech-savvy and always open to new growth and learning opportunities.
• Adaptable and flexible, thriving in a fast-paced startup environment.
• Creative and innovative, always looking for ways to outperform past results.
• Effective communicators, promoting and representing Verbit's tech and brand.

Compensation and Benefits

We're offering a competitive hourly rate of $17/hr, aligned with your experience and skill set. In addition, you'll receive a comprehensive benefits package, including:

• Medical Insurance.
• Dental Insurance.
• Vision Insurance.
• Life and AD&D Insurance.
• Short Term and Long Term Disability.
• Paid Time Off.
• 401k.

Conclusion

If you're a motivated and experienced professional looking for a challenging and rewarding role, we want to hear from you. As a Realtime Technical Services Coordinator at VITAC, you'll be part of a dynamic team that's making a difference in the world of captioning and accessibility. Apply now to join our team and take the first step towards a fulfilling career!

Verbit is an equal opportunity employer, committed to diversity, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

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