Welcome to blithequark
At blithequark, we're not your average insurance agency. With a presence across over 40 states and a team that spans the country, we've established ourselves as a leader in the industry. Over the past decade, we've not only grown our business but also doubled our team in just 18 months. As part of a family of related businesses, our employees enjoy unparalleled career development opportunities, both within blithequark and across our brands. Our philosophy is simple: happy employees lead to happy customers. That's why we prioritize our people's wellbeing, providing them with the tools, support, and recognition they need to thrive.
Our Culture and Values
Our culture is built on a foundation of excellence, respect, innovation, and open communication. We believe that every employee has the potential to make a significant impact on our business, and we encourage everyone to speak up and share their ideas. At blithequark, you'll find a collaborative and dynamic work environment where your contributions are valued, and your growth is supported. We're committed to fostering a workplace where diversity, equity, and inclusion are not just valued but ingrained in everything we do.
Job Overview
As a Customer Service Representative at blithequark, you will play a vital role in assisting our customers who have been placed with one of our partnered insurance companies. This unique full-time opportunity is based in a fast-paced inbound call center environment where performance is rewarded, and your skills and dedication are recognized. Your primary focus will be on ensuring our customers' insurance needs are met, providing them with the coverage they require at a reasonable price, and delivering exceptional service that exceeds their expectations.
Key Responsibilities
- Answer inbound calls from existing customers in a fast-paced call center-like environment, utilizing multiple programs and systems simultaneously to resolve their needs quickly and efficiently.
- Develop and maintain a broad knowledge of insurance requirements and carrier guidelines across dozens of states and many carriers, staying up-to-date with industry developments and regulatory changes.
- Answer questions related to coverages, billing, and policy history, providing clear and concise information to our customers.
- Use a proactive approach to identify and assess customers' needs, offering our services to ensure each customer is placed best for their needs and creating opportunities for our in-house consultants to upsell, cross-sell, re-shop, and rewrite policies.
- Resolve customer issues, process payments, answer questions, and process endorsements in a timely and professional manner.
- Maintain an in-depth understanding of the software, products, and processes used by the organization, staying current with system updates and enhancements.
- Maintain high call quality (QA) score, process adherence, and productivity metrics, consistently meeting or exceeding performance targets.
- Perform all other duties as assigned, demonstrating flexibility and a willingness to adapt to changing priorities and business needs.
Requirements and Qualifications
To succeed in this role, you will need:
- A resident state Property and Casualty (P&C) license, with a strong understanding of insurance principles and practices.
- Strong attention to detail and accuracy when collecting and entering data, with a focus on quality and precision.
- Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
- Outstanding verbal and written communication skills, with the ability to effectively interact with customers, colleagues, and stakeholders.
- At least two years of customer service experience in the non-standard market, preferably in a multi-insurance carrier/rater environment, with a proven track record of delivering exceptional customer service.
- Experience working in a high-volume and fast-paced call center environment, with the ability to multitask, navigate multiple systems, and maintain productivity in a dynamic setting.
- A strong, reliable internet connection, with a dedicated workspace that meets our technical requirements.
- A proactive approach to your own development, with a willingness to receive coaching and feedback as an opportunity to improve and grow.
- High energy and a team-oriented mindset, with a passion for working in a collaborative environment and contributing to our shared goals.
- Experience with named non-owner policies, understanding SR-22, and FR-44 state filings is a plus, as is bilingual proficiency in English and Spanish.
What We Offer
At blithequark, we're committed to investing in our employees' professional development and growth. As a Customer Service Representative, you can expect:
- A paid training period, either on-site or from home, to ensure you have the knowledge and skills needed to succeed in your role.
- A competitive starting salary range of $41,600.00-$43,680.00, depending on experience, plus a monthly incentive target of $500.
- A comprehensive benefits package, including dental, health, and vision insurance, 401(k), paid holidays, paid time off, and ongoing professional training via our online learning system, Litmos.
- The ability to work remotely, without the need for relocation, and enjoy the flexibility and work-life balance that comes with it.
- Opportunities for career advancement and professional growth, both within blithequark and across our brands, with a focus on developing your skills and expertise.
Diversity, Equity, and Inclusion
blithequark is an equal employment opportunity employer, committed to creating a workplace where everyone feels valued, respected, and empowered to contribute. We believe that diversity, equity, and inclusion are essential to our success, and we're dedicated to fostering a culture that reflects these values. We welcome applications from qualified candidates of all backgrounds, experiences, and perspectives, and we're committed to providing a fair and inclusive hiring process.
Conclusion
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you. As a Customer Service Representative at blithequark, you'll have the opportunity to make a real difference in the lives of our customers, while also growing your career and developing your skills. Don't miss out on this exciting opportunity to join our dynamic team and contribute to our mission of providing outstanding insurance solutions. Apply now to take the first step towards an rewarding and challenging career with blithequark.
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