Join Our Team: Providing Exceptional Virtual Receptionist Services
At Always On Call, a division of Workwarp, we're dedicated to delivering top-notch virtual receptionist, customer service, emergency dispatch, and switchboard services to a diverse range of prestigious clients. For over 30 years, we've been the trusted partner for businesses, non-profits, and government agencies worldwide, serving as an extension of their office when they're unavailable to answer calls personally. We're now seeking highly skilled and compassionate Professional Telephone Receptionists to join our team in full-time and part-time capacities.
About Our Company Culture
As a leading contact center in North America, we've been honored with numerous awards for "Outstanding Service" by renowned industry associations. Our team is built on a foundation of empathy, professionalism, and a passion for making a difference in callers' lives, especially during times of need. We're not a typical call center; we don't engage in telemarketing. Instead, we represent our clients with the same level of care and dedication as if we were seated in their office.
Key Responsibilities
- Answer and relay telephone calls using our state-of-the-art telecommunications system, ensuring timely and effective communication.
- Provide pertinent information and/or take messages using our customized computer-based scripted messaging system, adhering to client and company procedures.
- Utilize good judgment and professional acumen to handle calls with empathy and care, making a positive impact on callers' experiences.
- Maintain punctual attendance for scheduled shifts, ensuring seamless coverage for our clients.
- Work in a fast-paced environment, handling multiple calls and prioritizing tasks effectively.
Essential Qualifications & Skills
To excel in this role, you'll need:
- A minimum typing speed of 45 WPM, with the ability to ask pertinent questions and document caller responses accurately.
- Proficiency in Microsoft Windows and Microsoft Office 365, with hands-on experience with basic office equipment.
- A compassionate demeanor and professional attitude, with solid written and verbal communication skills.
- The ability to be resourceful and proactive when issues arise, with a positive and flexible attitude.
- A High School Diploma or Equivalent is required.
While not required, bilingual Spanish skills are highly preferred. Our ideal candidate is someone who is not only skilled but also passionate about delivering exceptional customer service and making a difference in their community.
What We Offer
At Always On Call, we provide a comprehensive benefits package and a range of perks to support our team members' well-being and career growth:
- Hourly Shift Differentials for Evening, Weekend, and Overnight Hours, ensuring you're rewarded for your flexibility.
- Premium Pay on Major Holidays, because we understand the importance of work-life balance.
- Paid Birthday's Off, Paid Sick and Personal Time Off, allowing you to recharge and take care of personal matters.
- A Performance-Based Bonus Structure (Award of Excellence Program) to recognize and reward outstanding performance.
- The Opportunity to Telecommute/Work at Home with a Weekly Stipend, providing you with the flexibility to work from the comfort of your own home.
- Excellent Benefits, including Health, Dental, Vision, STD, LTD, Life Insurance, EAP, TeleDoc, and 401K, to support your overall well-being.
- Opportunities for Advancement, because we're committed to helping you grow in your career.
Work Environment & Schedule
We're a remote team, and this role can be performed from the comfort of your own home. Our flexible scheduling accommodates a range of needs, with available shifts including:
- Full-time early morning positions (between 3:00 AM and 2:00 PM)
- Part-time morning positions (between 4:00 AM and 2:00 PM)
- Part-time evening positions (between 2:00 PM and 10:00 PM)
- Split Shifts are also available for this position.
- Working at least one weekend day is a requirement for this role.
We're an Equal Employment Opportunity Employer, committed to providing a fair and inclusive work environment for all team members.
Ready to Apply?
Don't hesitate to apply if you're passionate about delivering exceptional customer service and making a difference in your community. We value a great attitude and a willingness to learn above all. Submit your application today and join our team of dedicated professionals!
Location: Remote (Tennessee required)
Pay: $14.00 - $17.50 per hour
Expected Hours: 24 - 40 per week
We can't wait to hear from you!
Apply Now