◆Posted Oct 15, 2025

Experienced Product Manager for Customer Service and Member Management Platform Development – Leading Cross-Functional Teams and Driving Innovation at blithequark

Introduction to blithequark and the Industry

blithequark is one of the world's leading entertainment services, boasting 278 million paid memberships across over 190 countries. Our members enjoy a vast array of TV series, films, and games, all readily available to play, pause, and resume at their convenience. As a pioneer in the entertainment industry, blithequark is committed to delivering exceptional customer experiences, ensuring that our members can effortlessly access and enjoy their favorite content. To achieve this, we recognize the importance of a seamless and efficient customer service operation, which is where our Customer Service (CS) team comes into play.

About the Role

The CS Technology team at blithequark is dedicated to equipping our customer service agents with the right tools and technologies to support the growth and scalability of our Customer Service business. We are now seeking an experienced Product Manager to lead the innovation and improvement of our member management platform, enhancing both our members' and support agents' experiences. This role requires a unique blend of passion, adaptability, and collaboration, as you will be partnering with various teams across the Product and Customer Service organization, including design, engineering, operations, insights, and analytics, as well as third-party solution providers.

Key Responsibilities

Provide product management leadership for our member management platform, encompassing features, capabilities, data pipelines, APIs, and integrations with third-party solutions.
Help define strategy, capture requirements, clarify prioritization, identify dependencies, mitigate risks and impediments, communicate, and create a roadmap for the platform's development and improvement.
Collaborate with each CS functional team to understand their vision and challenges, delivering tailored solutions that meet their needs and enhance the overall customer experience.
Manage the development and delivery of product features through close collaboration with our engineering and data scientist teams, as well as third-party solution partners and/or consulting firms.
Understand and address the nuances of support expectations in different regions worldwide, adapting the experience to accommodate these variations and ensuring that our services, including Streaming, Games, Live Experiences, and Ads, meet the unique needs of our diverse member base.
Expand product management responsibilities to other tools as business needs arise, demonstrating your ability to adapt and grow with the evolving requirements of our organization.
Embody the unique culture of blithequark, fostering a collaborative and innovative environment that prioritizes the delivery of exceptional customer and agent experiences.

Essential Qualifications

To excel in this role, you will need to possess the following essential qualifications:

5+ years of experience in product management for consumer or internal-facing products, with a deep understanding of the Customer Service business and contact center operations.
Prior experience working with member management products, whether third-party or in-house built, is mandatory.
A quick learner with the ability to thrive in a fast-paced global environment, demonstrating exceptional multitasking abilities and the capacity to effectively manage multiple priorities.
Outstanding written and verbal communication skills, with the ability to craft compelling memos and presentations, build trust, and foster collaborative partnerships across functions.
Organizational leadership and influence without authority, with the ability to make informed decisions using both data and judgment.
A demonstrated record of executing projects that measurably improved customer and agent experiences, with a deep focus on delivering exceptional service.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

Experience working on global products and enterprise platforms, with a proven ability to navigate complex, large-scale systems.
A strong understanding of the entertainment industry, with knowledge of the latest trends and technologies shaping the sector.
Familiarity with agile development methodologies and experience working in a rapid iteration environment.

Skills and Competencies

To succeed as a Product Manager at blithequark, you will need to possess a unique combination of skills and competencies, including:

Strong product management skills, with the ability to define and deliver product roadmaps, prioritize features, and manage stakeholder expectations.
Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams, including design, engineering, and operations.
Strong analytical and problem-solving skills, with the ability to analyze complex data sets, identify trends, and develop informed solutions.
Ability to thrive in a fast-paced environment, with a strong capacity for adaptability, resilience, and continuous learning.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees, providing opportunities for continuous learning, professional development, and career advancement. As a Product Manager, you will have the chance to work on high-impact projects, collaborate with talented teams, and develop a deep understanding of the entertainment industry. Our culture is built on the principles of innovation, collaboration, and continuous improvement, ensuring that you will be constantly challenged and inspired to grow and develop your skills.

Work Environment and Company Culture

blithequark is a unique and dynamic work environment, characterized by a culture of innovation, collaboration, and creativity. We prioritize the well-being and satisfaction of our employees, offering a range of benefits and perks designed to support your physical, emotional, and professional growth. Our offices are designed to foster collaboration and creativity, with ample opportunities for socialization, learning, and development. We are committed to diversity, equity, and inclusion, recognizing that a diverse and inclusive workplace is essential for driving innovation and delivering exceptional customer experiences.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation structure, with a range of $160,000 - $390,000 for this role. Our benefits package includes comprehensive health plans, mental health support, a 401(k) retirement plan with employer match, stock option program, disability programs, health savings and flexible spending accounts, family-forming benefits, and life and serious injury benefits. We also offer paid leave of absence programs, flexible time off, and a range of other perks and benefits designed to support your well-being and satisfaction.

Conclusion

If you are a motivated and experienced Product Manager looking to drive innovation and deliver exceptional customer experiences, we encourage you to apply for this exciting opportunity at blithequark. With a unique culture, collaborative work environment, and commitment to growth and development, we offer a truly rewarding and challenging career opportunity. Join our team and help shape the future of entertainment, delivering exceptional experiences for our members and support agents around the world.

Apply Now