**Join arenaflex, a world-leading retail organization, in shaping the future of customer experience and driving business growth.**
Are you a strategic thinker with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is seeking an experienced Manager Strategy - Customer Experience to join our Remote team. As a key member of our Customer Experience Strategy team, you will play a critical role in developing and executing arenaflex's overall interconnected and business strategy.
**About arenaflex**
arenaflex is the world's #1 home improvement retailer, with over $150B in annual sales. Our market-leading interconnected customer experiences combine cutting-edge ecommerce capabilities with the trusted value of our 2,000+ stores and 500,000+ associates. We are committed to delivering a best-in-world interconnected retail experience for Pros and Consumers, and our Customer Experience is a key enabler of our ability to grow and gain market share in any macroeconomic environment.
**Key Responsibilities**
As a Manager Strategy - Customer Experience, you will be responsible for leading discrete strategic projects or workstreams in larger projects, serving as a thought-partner throughout the online organization, and guiding the work of Analysts/Sr. Analysts. Your key responsibilities will include:
* 10% - Competitive and Market Intelligence: Stay abreast of external developments (including innovations and strategies of notable competitive and non-competitive retailers) to identify opportunities and threats. Leverage internal/external research to develop insights/solutions, create compelling documents to communicate to executive audiences.
* 20% - Planning Process: Address business problems by structuring issues and prioritizing analyses. Present readouts and work materials to team and key stakeholders.
* 70% - Strategic Projects: Drive one or more interconnected strategy and operational execution workstreams.
**Direct Manager/Direct Reports**
This position typically reports to the Sr. Manager or Director and has 0 Direct Reports.
**Travel Requirements**
Typically requires overnight travel 5% to 20% of the time.
**Physical Requirements**
Most of the time is spent sitting in a comfortable position, and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
**Working Conditions**
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
**Minimum Qualifications**
* Must be at least 18 years old
* Must be legally permitted to work in the United States
**Preferred Qualifications**
* Previous work experience in either world-class retail/e-commerce or in professional services (e.g., strategy consulting, private equity, or investment banking) supporting such retail/e-commerce businesses
* MBA/Master's degree
* Minimum of 4+ years of relevant work experience
* Strong skills in quantitative analysis, qualitative analysis, and strategic problem-solving
* Strong presentation skills and ability to communicate effectively with senior leadership
* Strong interpersonal skills
* Ability to lead and manage cross-functionally
* High degree of drive and personal ownership
* Comfort with framing and addressing ambiguous challenges
* High degree of confidentiality and professionalism
**Minimum Education**
* The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
**Preferred Education**
* The knowledge, skills, and abilities typically acquired through the completion of a master's degree program or equivalent degree in a field of study related to the job.
**Minimum Years of Work Experience**
* 4
**Preferred Years of Work Experience**
* 4
**Minimum Leadership Experience**
* None
**Preferred Leadership Experience**
* None
**Certifications**
* None
**Competencies**
* Decision Quality
* Collaborates
* Drives Engagement
* Ensures Accountability
* Plans and Aligns
* Communicates Effectively
* Customer Focus
**What We Offer**
* Competitive salary
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Comprehensive benefits package
**Are You the One We're Looking For?**
If you believe you have what it takes to join our team and drive business growth, submit your application without delay. We are keen to hear from talented candidates like you.
**Apply Now**