We are hiring experienced Customer Support Agents to support two growing ecommerce brands (US + Canada) with a strong focus on phone support in English.
This is a long-term opportunity for reliable, professional agents who are confident handling calls and providing excellent customer experience across multiple channels.
About the role
You will be supporting Shopify ecommerce stores using:
• Gorgias (tickets, email, chat)
• JustCall (inbound/outbound customer calls)
• Shopify (orders, shipping, customer info)
You should be comfortable switching between calls, tickets, and internal communication while staying organized and calm under pressure.
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Clients & Schedule
Client 1 (US-based):
• Consistent schedule (Pacific Time)
• Excellent spoken English required with clear pronunciation suitable for US customer calls
Client 2 (Canada-based):
• Flexible coverage model
• Building 24/5 or 24/7 support coverage
• May involve rotating shifts with 1–2 agents
• Flexibility with timezone and working hours required
• French-speaking agents are welcome (French + English call handling is a strong advantage)
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✅ Requirements
• Proven experience in Customer Support (ecommerce preferred)
• Experience with Gorgias, Shopify, and JustCall (or similar call tools)
• Excellent spoken and written English
• French language skills are a strong plus (for Canada-based support)
• Comfortable handling multiple calls and tickets simultaneously
• Highly reliable, responsive, and organized
• Clear communication with clients and internal teams
• Comfortable working in structured workflows and meeting performance standards
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⭐ Ideal candidate
You are someone who:
• Enjoys talking to customers and solving problems quickly
• Can stay calm and professional during calls
• Takes ownership and communicates clearly
• Is dependable and consistent in availability
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To apply
Please include:
1. Your experience with Shopify / Gorgias
2. Your call support experience (volume + type of calls)
3. Your timezone & availability
4. Languages spoken (English/French)
5. 1 minute Loom video introduction
Please include a mandatory 1-minute Loom video introduction explaining your customer support and call experience - applications without this will not be considered.