Introduction to Google Cloud and the Role
Google Cloud is at the forefront of digital transformation, empowering organizations worldwide to leverage cutting-edge technology and sustainable tools. As a trusted partner to over 200 countries and territories, Google Cloud delivers enterprise-grade solutions that help businesses grow and solve critical problems. Within this dynamic landscape, we are seeking an exceptional CCAI Sales Specialist IV to join our team, focusing on regulated industries such as healthcare, life sciences, and financial services. This role is a unique opportunity to combine your passion for sales, technology, and customer experience to drive business growth and expansion.
Job Highlights
- Competitive Compensation Package: Including a base salary range of $163,000-$232,000, bonus, equity, and comprehensive benefits, ensuring that your hard work and dedication are recognized and rewarded.
- Remote Work Opportunity: Enjoy the flexibility of working remotely, with the option to work from various locations across the US, including but not limited to Minnesota, or from one of our in-office locations in Austin, TX; Cambridge, MA; Chicago, IL; Addison, TX; New York, NY; Reston, VA; or Washington D.C.
- Immediate Start: We have immediate openings available, offering you the chance to embark on this exciting journey sooner rather than later.
- Company Culture: Be part of a company that values diversity, equity, and inclusion, and is committed to creating a workplace where everyone can thrive and grow.
About the Role
As a CCAI Sales Specialist IV, you will play a pivotal role in growing our Contact Center AI (CCAI) and Contact Center as a Service (CCaaS) business. Your primary focus will be on building and expanding relationships with new and existing customers, identifying innovative solutions to customer challenges, and driving the adoption of Google Cloud's AI and Customer Experience technologies. You will work closely with cross-functional teams, including sales, customer engineering, marketing, and product development, to deliver against quota, achieve strategic business goals, and ensure customer success and expansion.
Key Responsibilities
- Build and Manage Relationships: Act as the Customer Experience and CCAI subject matter expert, managing complex business cycles, identifying solution use cases, and influencing the long-term strategic direction of accounts.
- Drive Business Growth: Deliver against quota, achieve or exceed strategic business and growth goals, and forecast and report your territory's business performance.
- Collaborate with Cross-Functional Teams: Work with Google accounts and various teams to develop go-to-market strategies, drive pipeline and business growth, close agreements, and provide excellent customer experience.
- Identify and Articulate Solution Use Cases: Assist customers in identifying CCAI and AI/GenAI use cases suitable for Google Cloud AI products and solutions, articulating key solution differentiators and the measurable business impact.
Essential Qualifications
- Bachelor's Degree or Equivalent: A bachelor's degree or equivalent practical experience in a related field.
- Sales Experience: At least 12 years of experience in a sales role within the enterprise software, cloud, or AI space.
- Industry Experience: Experience in or supporting the healthcare, life sciences, or financial services industry, with a deep understanding of the regulatory landscape and customer needs.
- Technical Knowledge: Familiarity with Contact Center technologies (e.g., Avaya, Genesys, Cisco, Mitel, Twilio) and promoting CCAI and GenAI/AI technology stacks.
Preferred Qualifications
- Strategic Sales Experience: Experience carrying and exceeding strategic business goals in sales roles, with a proven track record of success.
- Executive Relationships: Experience supporting long-term executive relationships, developing new territories/accounts, and ensuring customer success, adoption, and expansion.
- Internal/External Collaboration: Experience working with internal/external teams to inventory existing software estate, build cases for transformation with implementation plans, and close agreements.
- Market Trends and Knowledge: Knowledge of market trends, products, and solutions in Cloud, AI, and Customer Experience, with the ability to apply this knowledge to drive business growth.
Skills and Competencies
- Excellent Communication and Interpersonal Skills: The ability to communicate complex technical information in a clear and concise manner, both written and verbally.
- Strategic Thinking and Problem-Solving: A strategic thinker with the ability to analyze complex problems, identify solutions, and drive results.
- Collaboration and Teamwork: A team player with experience working in cross-functional teams, including sales, marketing, product development, and customer success.
- Adaptability and Resilience: The ability to adapt to changing circumstances, priorities, and deadlines, with a resilient and positive attitude.
Career Growth Opportunities and Learning Benefits
At Google Cloud, we are committed to the growth and development of our employees. As a CCAI Sales Specialist IV, you will have access to a wide range of training and development opportunities, including:
- Professional Development Programs: Ongoing training and development programs to enhance your skills and knowledge in sales, technology, and industry trends.
- Mentorship and Coaching: Mentorship and coaching from experienced professionals to help you achieve your career goals.
- Cross-Functional Collaboration: Opportunities to work with various teams, including sales, marketing, product development, and customer success, to broaden your understanding of the business and develop new skills.
Work Environment and Company Culture
Google Cloud is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to creating a workplace where everyone can thrive and grow, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
Our company culture is built on the principles of innovation, collaboration, and mutual respect. We believe in empowering our employees to take ownership of their work, to innovate and experiment, and to collaborate with their colleagues to drive results.
Compensation, Perks, and Benefits
In addition to a competitive salary and bonus structure, we offer a comprehensive benefits package, including:
- Health and Wellness Programs: Access to health and wellness programs, including fitness classes, mental health support, and employee assistance programs.
- Retirement Savings Plan: A retirement savings plan with company match to help you plan for your future.
- Time Off and Leave: Generous time off and leave policies, including vacation, sick leave, and parental leave.
Conclusion
If you are a motivated and results-driven sales professional with a passion for technology and customer experience, we encourage you to apply for this exciting opportunity. As a CCAI Sales Specialist IV at Google Cloud, you will have the chance to drive business growth, develop new skills, and work with a talented team of professionals who share your passion for innovation and customer success. Don't miss out on this opportunity to take your career to the next level and apply today!
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